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ericchile avatar image
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ericchile asked ·

Images not showing up in cart page in Sandbox enviroment

 

We are succesfully listing items with single images using the setExternalPictureURL or setPictureURL methods on PictureDetailsType. The image is showing just fine in the listing. However when we add the item to the ebay cart the image is missing. 

 

The url resource for the image in the cart is not the same sent in the list item call. Instead it is as such. 

http://thumbs2.sandbox.ebaystatic.com/pict/110097868181_1.jpg which does not resolve. 

 

Any idea what is going on here?

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devanathan.developersupport@ebay.com avatar image
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devanathan.developersupport@ebay.com answered ·

Hi eanderson,

This is expected behavior in sandbox environment. The image URL used in the cart is suppose to be the GalleryURL.

Since the Gallery Image Thumbnail link is not supported in sandbox you image ins missing in the cart page.

Please refer to the following knowledge base article for a list of unsupported features in sandbox environment.

Title: Unsupported features list for the Sandbox

Link: https://ebaydts.com/eBayKBDetails?KBid=684

Have a nice day.

Best Regards,
Devanathan Sampath
eBay Developer Support

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