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Relist problem

Hi, I have tried to relist an ended item: 131396298544 and 131396440007 on production. seller id: tires-easy But the following error came for both items: ErrorCode: 196 Shortmessage: Item cannot be relisted. LongMessage: This item was not relisted because the listing does not exist or is still active. Why is not working the relisting? Best regards, reifendirekt
productionrelistitem
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shulmani_developer.support answered
Hi, Can you please give us the request used and the response xml that you received so that we can take a look. Cheers!!!
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reifendirekt answered
Hello, My Reqesut: 901 en_US 131396440007 US USD 66471 BasicStyle GTC FixedPriceItem AZ, PA, OK, no local pickups <style type="text/css"> p,h1,h2,h3,ul,ol,li,div,td,th,address,blockquote,nobr,b,i,pre {font-family:Verdana,Arial,Helvetica,Geneva,Swiss;} h4 { border-bottom: 1px solid #DDDDDD; color: #444444; font-family: Verdana,Arial,Sans-Serif; font-size: 0.8em; font-weight: bold; margin: 0 0 0.5em; padding-top: 1em;} p { font-size: 10px;} </style> <div align="center"> <table bgcolor="#4c4c4c" border="0" cellpadding="1" cellspacing="0" width="770"> <tbody> <tr> <td> <table bgcolor="#dfe9f2" border="0" cellpadding="4" cellspacing="0" width="100%"> <tbody> <tr> <td bgcolor="#ff9a02"><font size="6" color="#000000" face="Verdana,Arial,Helvetica,Geneva,Swiss"><i><b>tires-easy</b></i></font> <b>The home of discount tire prices for cars, 4x4's, trucks, and SUVs</b> <tr> <td bgcolor="#98bad8" valign="top"> <p><b><font size="5" color="#ffffff" face="Verdana,Arial,Helvetica,Geneva,Swiss">Our BUY IT NOW offer:</font></b></p> <p><b><font size="4" color="#ffffff" face="Verdana,Arial,Helvetica,Geneva,Swiss">NEW Kumho Solus KH16 205/70 R15 95H TL BSW TIRES - new!!!</font></b></p><b></b></td></tr> <tr> <td bgcolor="#ffffff"> <table> <tbody> <tr> <td> <p><b><font size="3" face="Verdana,Arial,Helvetica,Geneva,Swiss">Description:</font></b></p> <p><font size="2" face="Verdana,Arial,Helvetica,Geneva,Swiss">The KH16 incorporates the latest in Kumho technology. It brings performance together for everyday driving needs. The KH16 trademark incorporates outstanding all season traction, crisp handling and quick steering response with long mileage and a comfortable ride. Kumho's patended designed technology optimizes casing shape, tread contacted and sidewall stiffness to maintain outstanding ability to absorb bumps even while increasing the response. The computer aided design and high technology tread compound creates a perfect blend of tread block stiffness that increases mileage delivered by the KH 16. Multi siped tread design and optimum groove placement increases bad weather grip for driving in rain, snow or shine. Kumho's exclusive "Cornering Lag Technology" greatly reduces the time lag from when the steering wheel is turned until the vehicle reacts. "CLT" increases steering response without giving up ride comfort.</font></p> <p><b><font size="3" face="Verdana,Arial,Helvetica,Geneva,Swiss">Features:</font></b></p> <p><font size="2" face="Verdana,Arial,Helvetica,Geneva,Swiss"> <ul><li>Manufacturer: Kumho</li> <li>Type of Tire: Passenger</li> <li>Speedindex: H: up to 130 mph</li> </ul> </font> </p><p></p> <p><b><font size="3" face="Verdana,Arial,Helvetica,Geneva,Swiss">The auction:</font></b></p> <p><font size="2" face="Verdana,Arial,Helvetica,Geneva,Swiss">This is a brand new, first quality tire. It has been properly warehoused and never mounted. Our quoted auction price is per tire. When purchasing by auction, please enter the quantity you want (for example: 2, or 4). Rims and hubcaps are not included - they are shown for display purposes only.</font> </p></td> <td><img src=" http://i.ebayimg.com/00/s/NjUwWDUwMA==/z/PYYAAOSwzrxUrR-4/$_12.JPG?set_id=880000500F" border="0"> </td></tr></tbody></table></td></tr> <tr> <td bgcolor="#98bad8"> <p><font size="4" face="Verdana,Arial,Helvetica,Geneva,Swiss"><b>About us, Terms and Conditions:</b></font></p><font size="2" face="Verdana,Arial,Helvetica,Geneva,Swiss"> <li><b>About us:</b> Delticom North America Inc is wholly owned by Delticom AG, the leading Internet tire dealer in Europe. Since September 2004, business has expanded rapidly in the USA through our online sales at tires-easy. <!--<li><b>Shipping:</b> You pay $15 delivery and handling charges per tire for delivery within the US, and likewise $60 for a set of 4 tires! No overseas delivery. Freight charges are valid for the 48 United States. Please ask for shipping costs to APO, FPO, HI, AK, or PR. --> <li><b>Payment:</b> We accept PayPal only!! However, please do not make a payment until you receive our order number. You will receive an email with all necessary details within one work day after you win the auction. Please contact us if you have not received an email by 2 pm the following work day (Mon - Fri). <li><b>Warranty and Invoice:</b> The tires sold by Delticom North America are warranted by the manufacturer to the extent of the manufacturer warranty. Please remember that not all tires come with a manufacturer's warranty. Details of warranties can be found on the manufacturers' websites. You will get an invoice with all eventual taxes included. <li><b>Delivery:</b> After receipt of payment the delivery of the tires takes normally 3 working days. Freight charges are valid for the 48 United States. We do not ship to APO, FPO, HI, AK or PR. <li><b>Question?</b> We are happy to answer all your questions. Simply click on "Ask a question" link at the bottom of this page. <li><b>Terms and Conditions:</b> <ul><strong>A. Delivery</strong> <ol type="1"> <li>We make every effort to ensure that you, as our customer, are satisfied with our services.We reserve the right to cancel your order when we run out of stock. Your order translates into an offer that we accept upon shipment.</li> <li>If delivery is delayed by war or an act of God or force majeure (circumstances considered reasonably beyond the control of Delticom North America), Delticom North America shall not be held liable for late delivery.</li> <li>We reserve the title of property to all products delivered, until all outstanding payments and all demands concerning the order have been settled. </li> <li>Our tire delivery prices within the United States include packaging and shipping costs per shipment; such costs will not be claimed on return of unwanted goods. However, a distinction will be made between those goods that are returned because the goods are no longer wanted, and those that are returned due to being faulty. </li></ol><strong>B. Return Policy</strong> <ul><strong>Unwanted goods</strong></ul> <ol type="1"> <li>You have the right to return all unwanted tires within 15 days of delivery, the only condition being that the tires have not been mounted, used, or damaged.</li> <li>We will refund the buying price after receipt of the goods at our warehouse.</li></ol> <ul><strong>Incorrect goods</strong></ul> <ol type="1"> <li>If you receive tires that you did not order, you may return the tires for a full refund, including all shipping costs.</li> <li>We will refund the buying price after receipt of the goods at our warehouse.</li></ol> <ul><strong>Damaged goods</strong></ul> <ol type="1"> <li>If your goods are damaged during shipping, you must contact Delticom North America to initiate the return. </li> <li>We will refund the buying price upon receipt of the goods at our warehouse. </li></ol> <ul><strong>Faulty Goods</strong></ul> <ol type="1"> <li>For details about warranty and liability see Section D below. If you feel the tires you ordered have a warranty-related problem please call immediately our customer service line at 1-877-253-6191.</li> <li>Please always inspect your tires before mounting or installation.</li></ol><strong>C. eCommerce platform</strong> <ol type="1"> <li>We offer an eCommerce platform to our clients, which can be used to buy and to search for products and services.</li> <li>Our internet offers are open and not binding. We reserve all rights to change items, adjust prices to market prices, and to make any technical changes. In so far as we provide free services, these can be terminated or charged for at any time, without any prior notice. No loss, substitution, or punitive claims can be derived from such actions on our part.</li> <li>We reserve the right to collect, process and store user data, as well as to use it for our own purposes. We have the right to forward user data to the parties involved, official authorities where required by law, and other third parties and in other cases agreed to by the user. We will not process or forward user data other than to the extent described in this paragraph.</li></ol><strong>D. Warranty, Liability</strong> <ol type="1"> <li>The tires sold by Delticom North America are warranted by the manufacturer to the extent of the manufacturer warranty. Please remember that not all tires come with a manufacturer's warranty. Details of warranties can be found on the manufacturers' websites. </li> <li>Damage claims against Delticom North America will be refuted unless Delticom North America management, employees or legal representatives are liable for deliberate acts of gross negligence. We will not accept liability for damages due to negligence in so far this exclusion of liability is held to be reasonable under the given circumstances. The customer's statutory rights for non-delivery are not affected by this clause.</li> <li>Tires returned for defects are subject only to the warranty and warranty process of the manufacturer of that tire.</li> <li>Product claims can only be filed by our direct customers.</li> <li>Save for the customer's statutory rights in relation to the purchased tires or rims and their fitness for purpose and (amongst others) satisfactory quality, damage claims will be refuted, if we, our legal representatives, or our management are not liable for deliberate act or gross negligence. This also applies to damages incurred due to duties neglected during negotiations, as well as unauthorized acts.</li> <li>Our legal representatives and management are not liable for ensuing damages and typical damages, resulting from a careless interpretation of minor contract duties or minor duties within the framework of a contract agreement. The total damage will be restricted to the typical average amount of damages, save for damage due to liability for negligently caused death or personal injury. This clause does not affect your right to seek compensation for any damage or loss incurred by the customer.</li> <li>In so far as we are insured against damage claims, we may pass on any resulting insurance claim to the client.</li> <li>It is common knowledge that, at present, it is not possible to develop or operate error-free software and hardware or exclude errors, which may occur while using the Internet. We will not be liable for any damages to users or third parties incurred while using our platforms.</li> <li>All rights reserved. Text, images, sound, graphics, animations and videos, as well as layout of our web site are covered by copyright and other trademarks. It is prohibited to copy, distribute, change or offer access to a third party to the content of these web sites for commercial purposes. Some of our web sites include images, which are copyrighted by a third party. If not indicated otherwise, all trademarks on our web sites are registered. The use of our web sites does not grant any license to intellectual property by us or any third party.</li></ol><strong>E. Other agreements</strong> <ol type="1"> <li>Our terms and conditions, which apply to all agreements and offers, become effective when an order is placed. Before placing an order, please make sure you have noted and understood your rights and obligations under these terms and conditions.</li> <li>The overall validity of these terms and conditions is not affected by single void items and the rest of the contract shall only continue to bind the parties if it is capable of continuing in existence without the void term.</li> <li>Delticom North America reserves the right to change its terms and conditions at any time. If the customer does not object to the changes within a period of 2 weeks after changes are announced, the changes will be effective. If the customer objects within the set time period, parties have the right to cancel their contracts at the point in time when the modified conditions take effect. Our terms and conditions also apply to any future business transactions, without any further detailed agreement being necessary. This clause does not effect the customers' right to seek compensation for breach of contract due to any amendment made to these terms and conditions.</li></ol></ul> PayPal ebayusa@delti.com 9 UPSGround 0 15.95 93.79 SuperSize http://i.ebayimg.com/00/s/NjUwWDUwMA==/z/PYYAAOSwzrxUrR-4/$_12.JPG?set_id=880000500F http://i.ebayimg.com/00/s/NjUwWDUwMA==/z/PYYAAOSwzrxUrR-4/$_12.JPG?set_id=880000500F 0.00 1 Load Index 95 Speed Index H Car Type Passenger Tire Brand Kumho Tire Type All season Section Width 205 Aspect Ratio 70 Rim Diameter 15 Article Number R-147235 Days_14 14 Days MoneyBack Money Back ReturnsAccepted Returns Accepted 1000 1 and the response: 2015-01-12T10:51:37.970Z Failure You must accept the terms and conditions for automatic payment method that will be used to pay any charges related to selling and buyer reimbursements. You must accept these terms and conditions for automatic payment method that will be used to pay any charges related to selling and buyer reimbursements. Once you complete the above step, you will not be asked again on your other listings. Please visit http://scgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?UserAgreement&agrid=11&aid=1&ru=http%3A%2F%2Fmy.ebay.com%2Febaymotors%2Fws%2FeBayISAPI.dll%3FMyEbay&fId=4 to accept these terms. 21919219 Warning http://scgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?UserAgreement&agrid=11&aid=1&ru=http%3A%2F%2Fmy.ebay.com%2Febaymotors%2Fws%2FeBayISAPI.dll%3FMyEbay&fId=4 RequestError Item cannot be relisted. This item was not relisted because the listing does not exist or is still active. 196 Error RequestError <div> <div class="errPanel"><div class="panel-n"><div class="panel-e"><div class="panel-w"></div></div></div><div class="panel-head"><table border="0" cellspacing="0" cellpadding="0"><tr><td class="panel-icon"></td><td class="err-msg"><div><b class="error">Alert!</b></div><div><p>Always ensure that the items you're listing are in stock for the duration of the listing. When you sell an item, make sure it's delivered safely to the buyer. For example, you can't include the following kinds statements in your listing: </p> <p><ul style="margin-top: 6px;"><li><p>“Item may not be in stock at time of order.”</p></li><li><p>“Item being sold locally, first come first serve.”</p></li><li><p>“Item listed may not be in stock, will send item of equal value.” </p></li></ul></p> <p>Please remove any statements such as these. Otherwise, this may negatively affect your eBay Top Rated Seller status, or your ability to achieve it if you haven't already.</p> <p> You can learn more about becoming a Top Rated Seller and about our <a href=" http://pages.ebay.com/help/policies/selling-practices.html" target="_blank">selling practices policy</a>. </p></div></td></tr></table></div><div class="panel-s"><div class="panel-e"><div class="panel-w"></div></div></div></div></div><font color="#BEBEBE" size="1">{e45687-648683x}</font> 899 E899_UNI_API5_17319804_R1 Thanks, reifendirekt
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shulmani_developer.support answered
Hi, Can you please add your request xml as an attachment instead? Looks like half the request has been copied as plain text . Cheers!!!!
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$$anonymous$$ avatar image
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$$anonymous$$ Suspended answered
Hi. Because The listed Item is still Active, you can call Relist function to revise The Solution may be two 1. try call ReviseCall , if you catch this errorcode 2. Call GetItemCall and Check Listing-statue before you call relist function It would be helpful!
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reifendirekt answered
Hi, Here is the request. [link text][1] [1]: /storage/temp/ 423-requestxml.txt Best Regards, reifendirekt

requestxml.txt (15.8 KiB)
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Hi reifendirekt, I did a VerifyRelistItem API Call and I don't see any issues. Is it possible for your to paste the response xml here or attach it as a file? I will try looking at our logs and see what the issue is. Cheers!!!
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