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testuser_wg01 asked ·

Getting wrong order details in case of global shipping

Hello There, On[e of our customer is using the Global Shipping Program and has providing free shipping for his product on eBay(refer the attached screenshot) but when we are downloading the order using API we are getting ShippingServiceCost and ImportCharge (please refer attached response). Please find below more details related to order# 656976746024-371095624546: In the attached response please check the node ShippingServiceSelected where we are getting ShippingServiceCost (11.87) and ImportCharge (9.52) but because user has selected free shipping there values should not be there. Also please check the Subtotal and total nodes where we are getting 64.0 and 85.39 respectively but at the eBay if we check the order its total and subtotal is 64.0 only. So we do need to know that because this is a free shipping at eBay why we are getting these amounts in the response. Please let us know if need more details. Regards, Dharmendra
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atomsindustries answered ·
Hi Dharmendra, I know this is 4 months too late but the $21.39 (11.87 + 9.52) "shipping" is charged to the customer to ship from the Ebay Global Shipping facility to their country. The free shipping is for the package to be shipped from you to the Ebay Global Shipping facility in KY. So if you didn't offer free shipping but say $2.99 for a domestic shipment then the amount the customer would be charged for shipping would be the $21.39 + 2.99. In your case it was just $21.39 + 0.00. This means that everything is working as it should. There is not "Free Shipping" when using the Ebay Global Shipping program and the customer would have been shown this at checkout on their side. Kind Regards, Ben
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testuser_wg01 answered ·
Hello There, We are still waiting for any expert to help with the issue, this is urgent. any help would be greatly appreciated Regards, Dharmendra
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