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landstil-wohnen avatar image
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landstil-wohnen asked ·

Gallery image not displaying for many products

Hi there, I'm creating and updating products using the eBay API for ebay.de. Everything works fine like it should, except the gallery thumbnail image isn't displaying. In the account there are now many products without an image: http://www.ebay.de/sch/landstil-wohnen/m.html Here's an example for an image that doesn't have a gallery image: http://www.ebay.de/itm/Clayre-Eef-Kissen-35x50-FK36-/271713602743 This is the information I'm sending regarding the picture for the product:
[PictureDetails] => Array
(  
        [GalleryURL] => http://sfeerleven.nl/cache/perry/Afbeeldingen/originals/FK36_250x250-fill.jpg  
        [GalleryType] => Gallery  
        [PictureURL] => http://sfeerleven.nl/perry/Afbeeldingen/originals/FK36.jpg  
)
When I try to use the link to "fix" the image, eBay shows the following error: "We were not able to copy your picture. The server containing your image was unavailable when we tried to retrieve it." How am I able to solve this problem?
errorpicturegallerygallery picturethumbnail gallery image
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landstil-wohnen avatar image
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landstil-wohnen answered ·
Using the "Fix Your Picture" link? I tried going to the link ( http://cgi5.ebay.com/ws/eBayISAPI.dll?DisplayGalleryImagePageV3&Item=271713602743), but I keep on getting the same result, while the image is accessible ( http://sfeerleven.nl/cache/perry/Afbeeldingen/originals/FK36_250x250-fill.jpg).
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shulmani_developer.support avatar image
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shulmani_developer.support answered ·
Hi, Can you try revising the item's images via the UI. Somehow eBay could not able to the server and pick the images. Do let us know if the issue still occurs. Cheers!!!
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