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flibx asked ·

Not receiving notifications

Hi, Some of our application's users have been failing to receive notifications intermittently since roughly nov 11th. I can see from https://forums.developer.ebay.com/questions/8904/notifications-have-stopped-as-of-noon-1110.html and https://forums.developer.ebay.com/questions/8954/expected-notifications-not-received.html that there was an issue around that time which was resolved but since then we have continued to not receive certain users' notifications. I have tried to use the GetNotificationsUsage request to help diagnose the problem but i always receive a timeout on that so I'm not sure where to go from here. Any help would be greatly appreciated.
notifications
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vijayta.developersupport answered ·
Hi @ flibx Sorry for the delay in response. We did have some issues when the other forum posts were posted, but the issue got resolved. Are you still facing this issue ? If so, can you please provide more details like what notification events you are expecting that are not getting triggered, order-id(item-id-transaction-id pair) for which the event was expected, app name, seller's user-id. Thanks
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