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maclean_tv_systems asked

LMS ActiveInventoryReport reports wrong quantities for some variations

Hello, For some time now we have been encountering an issue where the listings we download via LMS ActiveInventoryReport are returning incorrect quantities for some of the items. For example jobId 5386940550 reports there are 20pcs of SKU 33700, while GetMyeBaySelling reports 100pcs and that is correct. Please advise. Regards
lmsactiveinventoryreport-lms
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krasse-shirts-versand answered
Hello, i have this Problem to.
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shulmani_developer.support answered
Hi, We are aware of this issue and working on getting this fixed. We will update you once the issue is fixed. Cheers!!!
· 3
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Hi, is the issue fixed now or not? regards,
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The fix for this issue will be going out next week and we will update you once that happens. Cheers!!
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Any update on this as week is nearly ending now.
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shulmani_developer.support avatar image
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shulmani_developer.support answered
Hi The fix has been rolled out and you should no longer face any issues. If you do, please provide the jobid along with the item information for which the quantity returned is wrong. Cheers!!!
· 7
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I still have the same issue. Job Id : 5395771007 custom label : AUS311724.311725 Item ID : 400813857795 It has a qty of 2 but ActiveInventoryReport shows 956. custom label : AUS311726.311727 Item ID: 351237236787 It has a qty of 2 but ActiveInventoryReport shows 303.
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Hi, Thanks for reporting this issue. We are looking into this issue and will let you know when the issue is fixed But for the item : 351237236787, the quantity in fact is 303 Cheers!!!
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We didn't see any difference after the fix. JobID 5387161003. Example SKU IT-09014-CHRBOWS, ItemID 400656086977 shows 0 but was sent as 1757 a short time ago.
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351237236787, the quantity in fact is 303 it is having 303 as it was updated later. I have got plenty of other products with wrong quantities which i haven't updated. Let me know if you need more.
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Hi snaebyllej, Can you please provide us a latest sample? I see that for the SKU IT-09014-CHRBOWS, ItemID 400656086977, there were a lot of quantity revisions done after the LMS job: 5387161003 was run. Can you please provide us a latest sample? Cheers!!!
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activinstinct-uk answered
Anyone got the report working??
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Hi, Can you please give us the latest job where the quantity was not right? Also an example of an item for which the quantity is wrong? this would really help us. Cheers!!!
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Can you please give us the latest job where the quantity was not right? Also an example of an item for which the quantity is wrong? this would really help us. Cheers!!!
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snaebyllej avatar image
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snaebyllej answered
Job ID 5404226663: Item 171147678671 shows 0 on the report, "More than 10 available" on ebay.com. We last sent 48 on 1/11. Item 190928010156 shows 3 on the report, "0 available" on ebay.com. We last sent 0 on 1/11.
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shulmani_developer.support answered
hi snabyllej, Can you please let me know if these wrong quantities are returned only for the items that were revised? Please respond asap as this information is crucial to us. Cheers!!!
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shulmani_developer.support answered
I really appreciate if user's can us the latest job where the quantity was not right? Also an example of an item for which the quantity is wrong? this would really help us. Cheers!!!
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snaebyllej avatar image
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snaebyllej answered
Job ID 5406718013 Item 191040593117: Sent qty 0, ebay.com says 0, report says 4. Item 171454714732: Sent qty 0, ebay.com says 0, report says 7. Item 171199914450: Sent qty 72, ebay.com says more than 10 available, report says 0. Item 400670573714: Sent qty 63, ebay.com says more than 10 available, report says 3.
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shulmani_developer.support answered
Hi, I would to inform you all that we have identified the issue and are working on the fix. We will let you know when the fix is in place. Cheers!!!
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