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babmerchant asked ·

Retrieving cancelled orders

Hi @shrut_h, I need to retrieve orders cancelled by buyers. Should I use GetOrders call(with order status 'Cancelled'). I tried filing a dispute as a seller and closed the dispute. But the status is still active/complete in the response of Getorders call (in sandbox).Will the status change to 'Cancelled' if buyer cancels the order. Or should I use GetUserDisputes or any other API? How can a seller know the status of the refund to buyer? Is there any API call available to check this?
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jourbandts answered ·
GetOrders won't really reflect the status's when it comes to disputes. It is best to use our Dispute API's such as GetDisputes and AddDisputes along with the resolution management API's, https://go.developer.ebay.com/developers/ebay/products/resolution-case-management-api
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