Until recently I have been listing items fine with an external picture URL in PictureDetails.PictureURL and this picture has been copied to EPS without any problems. This week when listing I noticed all new listings resulted in a "Gallery picture issue" email being sent. After some investigating it appears images are no longer being copied to EPS. I have tried to copy them directly using the UploadSiteHostedPictures call which results in an error code 21916545, "Data retrieval of the file specified by ExternalPictureURL failed". We have had no problems with this before and nothing has changed at our end, is there a problem with the picture uploader copying from external URLs at the moment?
Hi, Are you sure the server where you host the pictures is accessible? Usually you would get the errors that you have mentioned when eBay tries to access the server where the pictures are hosted, but cannot as the server maybe unreachable. Cheers!!!