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Question by detached9 · Oct 14, 2014 at 01:37 PM · messagingaddmembermessagertqgetmembermessages

AddMemberMessageRTQ and messaging issues

I created a test item with my test seller account testuser_gtqdevs, and asked a question on the listing using my test buyer account testuser_message1. However, in eBay sandbox, both these accounts do not show the message as being sent (by testuser_message1), or received (by testuser_gtqdevs) in their Messages Inbox. Still, when I make the GetMemberMessages call, it seems like the message did go through correctly (cut out some unimportant tags for readability):

     <Ack>Success</Ack>
     <MemberMessage>
         <MemberMessageExchange>
             <Item>
                 <ItemID>110152057520</ItemID>
                              (...)
                 <Seller>
                     <UserID>testuser_gtqdevs</UserID>
                 </Seller>
                             (...)
             </Item>
             <Question>
                 <MessageType>AskSellerQuestion</MessageType>
                 <QuestionType>None</QuestionType>
                 <DisplayToPublic>false</DisplayToPublic>
                 <SenderID>testuser_message1</SenderID>
                 <SenderEmail>testus_itsb4346obf@members.qa.ebay.com</SenderEmail>
                 <RecipientID>testuser_gtqdevs</RecipientID>
                 <Subject>Other: testuser_message1 sent a message about More cards #110152057520</Subject>
                 <Body>test body</Body>
                 <MessageID>1127139010</MessageID>
             </Question>
             <MessageStatus>Unanswered</MessageStatus>
         </MemberMessageExchange>
     </MemberMessage>

So first off, why does GetMemberMessages show the message went through, but in eBay sandbox, neither account has the Message in their Inbox or Sent? I expect the seller to have it in their Inbox folder, and the buyer to have it in their Sent folder.

Disregarding that issue, when I reply to the question with AddMemberMessageRTQ, I receive a response notating it was successful, but again the messages do not show in my sandbox user accounts. See the request XML below (some unimportant tags cut out again for readability):

 <?xml version="1.0" encoding="utf-8"?>
 <AddMemberMessageRTQRequest xmlns="urn:ebay:apis:eBLBaseComponents">
 <MemberMessage>
 <Body>
 Test response to the question. 
 Should be answered now and show in inbox.
         </Body>
 <DisplayToPublic>true</DisplayToPublic>
 <EmailCopyToSender>false</EmailCopyToSender>
 <ParentMessageID>1127139010</ParentMessageID>
 <RecipientID>testuser_message1</RecipientID>
 </MemberMessage>
 <RequesterCredentials>
 <eBayAuthToken>...</eBayAuthToken>
 </RequesterCredentials>
 <WarningLevel>High</WarningLevel>
 </AddMemberMessageRTQRequest>​

And the success response:

 <?xml version="1.0" encoding="UTF-8"?>
 <AddMemberMessageRTQResponse xmlns="urn:ebay:apis:eBLBaseComponents">
   <Timestamp>2014-10-14T13:24:21.654Z</Timestamp>
   <Ack>Success</Ack>
   <Version>893</Version>
   <Build>E893_CORE_API_17097905_R1</Build>
 </AddMemberMessageRTQResponse>​

I even received the email making it seem like this response went out:

 Seller has responded to your question about this item    
                        
 Dear testuser_message1,
 
 Test response to the question. 
 Should be answered now and show in inbox.
 
  - testuser_gtqdevs
 


What is going on here? I need to confirm if the API is working correctly for messaging but what I'm seeing in eBay sandbox does not match what I'm seeing in the API calls. Is there a problem with Messaging in Sandbox?

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Answer by jourbandts · Oct 14, 2014 at 05:23 PM

Yes the messaging does not currently work in sandbox. There is not ETA at the moment of when it will work again.

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