International shipping problems about some countries

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beanbone asked Sep 8, '14

International shipping problems about some countries

I have a problem with AddFixedPriceItem shipping locations. I tested several combination. It looks like Ebay API does not accept some of countries from UK. For example France (FR). I choose "EuropeanUnion", it is working and France is available in the list. But If I choose "FR" only with special delivery price, system responding error. I haven't fixed delivery rate to all European Union. I checked Shipping Excluded Locations table, there is no restriction. But GetEbayDetail shows France is in Exclude Shipping Location. Dou you have any idea ? You can read below XML details. Thanks a lot. Gurbuz Sanatci This is my shipping section in XML file and this is working:

 <DispatchTimeMax>2</DispatchTimeMax> <PostalCode>SW1A 2AA</PostalCode> <ShippingDetails> <ShippingType>Flat</ShippingType> <ShippingServiceOptions> <FreeShipping>true</FreeShipping> <ShippingService>UK_RoyalMailFirstClassStandard</ShippingService> <ShippingServicePriority>1</ShippingServicePriority> </ShippingServiceOptions> <InternationalShippingServiceOption><ShippingService>UK_IntlTrackedPostage</ShippingService><ShippingServiceCost>8.95</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>2</ShippingServicePriority> <ShipToLocation>DE</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption><ShippingService>UK_IntlTrackedPostage</ShippingService><ShippingServiceCost>9.95</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>3</ShippingServicePriority> <ShipToLocation>IE</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption> <ShippingService>UK_ParcelForceIntlExpress</ShippingService> <ShippingServiceCost>26.95</ShippingServiceCost> <ShippingServiceAdditionalCost>12.25</ShippingServiceAdditionalCost> <ShippingServicePriority>15</ShippingServicePriority> <ShipToLocation>Worldwide</ShipToLocation> </InternationalShippingServiceOption> </ShippingDetails>

And this is not working:

 <DispatchTimeMax>2</DispatchTimeMax> <PostalCode>SW1A 2AA</PostalCode> <ShippingDetails> <ShippingType>Flat</ShippingType> <ShippingServiceOptions> <FreeShipping>true</FreeShipping> <ShippingService>UK_RoyalMailFirstClassStandard</ShippingService> <ShippingServicePriority>1</ShippingServicePriority> </ShippingServiceOptions> <InternationalShippingServiceOption><ShippingService>UK_IntlTrackedPostage</ShippingService><ShippingServiceCost>8.95</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>2</ShippingServicePriority> <ShipToLocation>DE</ShipToLocation> <ShipToLocation>NL</ShipToLocation> <ShipToLocation>BE</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption><ShippingService>UK_IntlTrackedPostage</ShippingService><ShippingServiceCost>9.95</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>3</ShippingServicePriority> <ShipToLocation>IE</ShipToLocation> <ShipToLocation>LU</ShipToLocation> <ShipToLocation>PL</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption><ShippingService>UK_IntlTrackedPostage</ShippingService><ShippingServiceCost>10.95</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>4</ShippingServicePriority> <ShipToLocation>CZ</ShipToLocation> <ShipToLocation>FR</ShipToLocation> <ShipToLocation>AT</ShipToLocation> <ShipToLocation>DK</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption><ShippingService>UK_IntlTrackedPostage</ShippingService><ShippingServiceCost>11.95</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>5</ShippingServicePriority> <ShipToLocation>HU</ShipToLocation> <ShipToLocation>SI</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption><ShippingService>UK_IntlTrackedPostage</ShippingService><ShippingServiceCost>13.95</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>6</ShippingServicePriority> <ShipToLocation>ES</ShipToLocation> <ShipToLocation>SE</ShipToLocation> <ShipToLocation>SK</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption><ShippingService>UK_IntlTrackedPostage</ShippingService><ShippingServiceCost>15.95</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>7</ShippingServicePriority> <ShipToLocation>LT</ShipToLocation> <ShipToLocation>IT</ShipToLocation> <ShipToLocation>PT</ShipToLocation> <ShipToLocation>LV</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption><ShippingService>UK_SellersStandardInternationalRate</ShippingService><ShippingServiceCost>1.99</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>8</ShippingServicePriority> <ShipToLocation>AU</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption><ShippingService>UK_SellersStandardInternationalRate</ShippingService><ShippingServiceCost>9.95</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>9</ShippingServicePriority> <ShipToLocation>NZ</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption><ShippingService>UK_SellersStandardInternationalRate</ShippingService><ShippingServiceCost>4.95</ShippingServiceCost><ShippingServiceAdditionalCost>4.95</ShippingServiceAdditionalCost><ShippingServicePriority>10</ShippingServicePriority> <ShipToLocation>US</ShipToLocation> </InternationalShippingServiceOption> <InternationalShippingServiceOption> <ShippingService>UK_ParcelForceIntlExpress</ShippingService> <ShippingServiceCost>26.95</ShippingServiceCost> <ShippingServiceAdditionalCost>12.25</ShippingServiceAdditionalCost> <ShippingServicePriority>11</ShippingServicePriority> <ShipToLocation>Worldwide</ShipToLocation> </InternationalShippingServiceOption> </ShippingDetails>

Response (Error message):

 <AddFixedPriceItemResponse xmlns="urn:ebay:apis:eBLBaseComponents"> <Timestamp>2014-09-08T14:30:59.734Z</Timestamp> <Ack>Failure</Ack> <CorrelationID>9781853260865</CorrelationID> <Errors> <ShortMessage>All locations are dropped.</ShortMessage> <LongMessage>All locations provided for postage service &quot;50316&quot; are not allowable for this site.</LongMessage> <ErrorCode>17521</ErrorCode> <SeverityCode>Error</SeverityCode> <ErrorParameters ParamID="0"> <Value>50316</Value> </ErrorParameters> <ErrorClassification>RequestError</ErrorClassification> </Errors> <Version>887</Version> <Build>E887_UNI_API5_17005370_R1</Build> </AddFixedPriceItemResponse>

international shipping

10 |600

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 1 · 2014-09-09T14:44:23Z

davidtsadler answered Sep 9, '14

Hi, I've notice a few things that are wrong in your AddFixedPriceItem request. You have specified 10 *InternationalShippingServiceOption* elements. Sadly eBay will only allow you to list with a [maximum of 5]( http://developer.ebay.com/DevZone/XML/docs/Reference/eBay/AddItem.html#Request.Item.ShippingDetails.InternationalShippingServiceOption). The *ShippingServicePriority* for your international options begins at 2. Because they are international you can start the count at 1 as they are separate from the domestic services. I.e. You can have three domestic services with the priorities 1,2 and 3 in addition to four international services with the priorities of 1,2,3 and 4. Some of your values for *ShipToLocation*, such as *NL* and *CZ*, are not valid for the UK site. To get the correct values you need to call *GeteBayDetails* and set *DetailName* in the request to *ShippingLocationDetails*. In the response iterate through each *ShippingLocationDetails* element and store the value for each *[ShippingLocation]( http://developer.ebay.com/DevZone/XML/docs/Reference/ebay/GeteBayDetails.html#Response.ShippingLocationDetails.ShippingLocation)* element. I've include a list of valid values below. Using any other value in the *[ShipToLocation]( http://developer.ebay.com/DevZone/XML/docs/Reference/ebay/AddItem.html#Request.Item.ShippingDetails.InternationalShippingServiceOption.ShipToLocation)* element will result in an error. - **Americas** (N. and S. America) - **Asia** (Asia) - **AU** (Australia) - **CA** (Canada) - **EuropeanUnion** (European Union) - **IE** (Ireland) - **US** (United States) - **Worldwide** (Worldwide) - **DE** (Germany) - **FR** (France) - **Europe** (Europe) - **JP** (Japan) Hope this helps. Kind Regards, David

· 1

10 |600

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

beanbone commented · Sep 10, 2014 at 02:21 PM

Thanks a lot, you provided very informative response. Ebay's motto for sellers looks like "limiting your business" :) Ok, I did not find any logical explanation about why FR is ok but IT is not for UK shops. Now decision time, which countries less profitable than others. Best Regards, Gurbuz

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Answer 2 · 2014-09-08T22:22:26Z

shulmani_developer.support answered Sep 8, '14

Hi, Can you please provide the complete request so that we can take a look at it? Cheers!!!

10 |600

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 3 · 2014-09-09T03:43:27Z

beanbone answered Sep 9, '14

Hi @shrut_h, Please see the attachment. Thank you. [link text][1] [1]: /storage/temp/251-addfix.xml.txt

addfix.xml.txt (9.7 KiB)

10 |600

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 4 · 2014-09-09T16:19:30Z

shulmani_developer.support answered Sep 9, '14

Hi beanbone, davidtsadler is right. Please correct the request and let us know if you still face issues. Cheers!!!

· 1

10 |600

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

beanbone commented · Sep 10, 2014 at 02:22 PM

Thank you. Gurbuz

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