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Why is my File Exchange token constantly "hard expired"?

Every time I visit https://bulksell.ebay.com/ws/eBayISAPI.dll?FileExchangeGetToken and plug the new token into the software we use to automate File Exchange, I get an error message back saying "Auth token is hard expired, User needs to generate a new token for this application." We maintain a number of eBay accounts, all of which use this same software and File Exchange. This is the only account experiencing the problem. I spoke to the Advanced Tools people on the phone and they referred me here. Can anyone help me?
tokentokenstoken renewfile-exchange
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