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When authenticating through a mobile device, getting a contact customer support message

I'm developing a mobile app which attempts to authenticate a user and get their sold orders. When authenticating a user against the API, I am sometimes getting a Contact eBay Customer Support message (see screenshot). I understand that there is a identity confirmation flow when the user authenticates from a different device/IP, however i'm not sure why I'm seeing this particular message. When I tap continue, its just forwards the user to https://www.kgvrfn.ebay.com/Support. This is prevents the user from logging into the app completely. Any help with this would be great. Thanks
authenticationloginsignin
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vijayta.developersupport answered ·
Hi if you are still facing this issue, please contact Customer Support. They have necessary tools to assist you with this issue. Thanks
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