We're working on a way to easily manage our eBay messages from our existing CRM solution, and have the basics worked out as far as pulling in messages, etc. It's dealing with open cases that is throwing us for a bit of a loop. We see the "Case opened", etc. messages sent that we are retrieving using GetMyMessages, but is there a way to specificaly send messages to the buyer with the Case Resolution API? The only thing I potentially see is the call to offer an "alternate solution", but as there may be a few messages back and forth before a case is resolved, I'm not sure if this is quite the right call to use? Can anyone offer any insight on this?