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doctor_casino asked ·

Empty Shipping Address

I am using the GetOrders Call to retrieve orders with the .NET SDK. This usually works fine. In some orders all fields of the Shipping Address are empty. If I log in and check the order in the Sales Manager the Shipping Address is there.

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devanathan.developersupport@ebay.com avatar image
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devanathan.developersupport@ebay.com answered ·

The reason might be that the checkout flow is not yet completed.

<CheckoutStatus>CheckoutIncomplete</CheckoutStatus>

The Selling Manager sale record will show the default shipping address. Look for the field CheckoutStatus - if the value is CheckoutComplete, then you read the other information such as the buyer's shipping address, shipping service selected etc.  If the value is anything other than CheckoutComplete, the buyer has not completed the checkout process and the values that you get in the API response are also defaults.

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