question

shjxenoside avatar image
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shjxenoside asked

getItem 500 return "Failed to transform underlying error response, see logs."

Everything else works fine, but only the getItem has an error since yesterday.

It works fine with postman or https://developer.ebay.com/my/api_test_tool?index=0&env=production&api=browse&call=item-item_id__GET&variation=json

but not with curl or php socket.

please check.

thank you.


curl -i -H "Authorization: Bearer {token}" "https://api.ebay.com/buy/browse/v1/item/v1|203873343501|0"
HTTP/1.1 500 Internal Server Error
x-ebay-c-request-id: ri=hqIj6xPmZ%2BAy,rci=609ec0167b5d0fd2
x-ebay-svc-ep-cookielet: 321=0001649064315407
rlogid: t6ovriddvn9%3Fuk%60iusmbgwj%28%7C5h%3Dw*w%60ut3440-17ff3e48a0f-0x2b6
x-ebay-c-version: 1.0.0
content-length: 385
date: Mon, 04 Apr 2022 09:25:15 GMT
server: ebay-proxy-server
x-envoy-upstream-service-time: 30
x-ebay-pop-id: UFES2-SLCAZ01-api

{"errors": [{
    "errorId": 2003,
    "domain": "ACCESS",
    "category": "APPLICATION",
    "message": "Internal error",
    "longMessage": "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance",
    "parameters": [{
        "name": "reason",
        "value": "Failed to transform underlying error response, see logs."
    }]
}]}
item
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jitendra_developersupport avatar image
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jitendra_developersupport answered

Hi @shjxenoside,


We are getting the successful response for the getItem request. Can you please retry once again and

If the problem still persists, please let us know.


Best Regards,

eBay Developer Support

· 5
10 |600

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still not.

thank you.


account A
server A

HTTP/1.1 500 Internal Server Error
x-ebay-c-request-id: ri=a3JsF1po6VK3,rci=37983916b012b8f2
x-ebay-svc-ep-cookielet: 321=0001649141941411
rlogid: t6ovriddvn9%3Fjqpiusmbgwj%28%60%3Euwd*w%60ut3530-17ff88504a3-0x2b6
x-ebay-c-version: 1.0.0
content-length: 385
date: Tue, 05 Apr 2022 06:59:01 GMT
server: ebay-proxy-server
x-envoy-upstream-service-time: 26
x-ebay-pop-id: UFES2-RNOAZ03-api
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account A
server B

HTTP/1.1 500 Internal Server Error
x-ebay-c-request-id: ri=WYv7esXtvWpQ,rci=5b260435702d53a4
x-ebay-svc-ep-cookielet: 321=0001649141988443
rlogid: t6ovriddvn9%3Fjqpiusmbgwj%28jpk%3Du*w%60ut3530-17ff885bc5b-0x2b0
x-ebay-c-version: 1.0.0
content-length: 385
date: Tue, 05 Apr 2022 06:59:48 GMT
server: ebay-proxy-server
x-envoy-upstream-service-time: 25
x-ebay-pop-id: UFES2-RNOAZ03-api
0 Likes 0 ·
account B
server A

HTTP/1.1 500 Internal Server Error
x-ebay-c-request-id: ri=XfAyeTN3CygK,rci=2fabc2f956a71632
x-ebay-svc-ep-cookielet: 321=0001649142059133
rlogid: t6ovriddvn9%3Fuk%60iusmbgwj%28m%7Dw%7Dj*w%60ut3440-17ff886d07d-0x2b8
x-ebay-c-version: 1.0.0
content-length: 385
date: Tue, 05 Apr 2022 07:00:58 GMT
server: ebay-proxy-server
x-envoy-upstream-service-time: 18
x-ebay-pop-id: UFES2-RNOAZ03-api
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Show more comments

postman.20220406.png

chrome.talendapi.20220406.png

There is no error in the talend api running in Chrome,

In standalone postman, the same error as curl occurs.

Please test it in a non-browser environment.

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shjxenoside avatar image
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shjxenoside answered

I found the problem.

url to | Symbols are not allowed.

Be careful because most of the things that are not query strings are not automatically converted to %7C.

https://developer.ebay.com/api-docs/buy/browse/resources/item/methods/getItem

I wish it was mentioned in the manual.

10 |600

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.