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jacarublu avatar image
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jacarublu asked

Fulfillment API - GetShippingFulfillment Returning an empty result

Starting today when I am accessing the GetShippingFulfillment endpoint I am getting a success response but no information in the content. It is just an empty array. I used to have this issue at the order level, but now that level is showing the proper order status as FULFILLED, but I am getting nothing from the GetShipping leg. Did something change in the API? I'm not seeing any release notes that would help me diagnose the issue. My credentials are valid, and I am able to make other endpoint calls successfully.

This is a .NET core web API using the .NET SDK.

shippingdetails
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jacarublu avatar image jacarublu ·
I should clarify here that the endpoint is 'GetShippingFulfillments' with an 's.' It should return all fulfillments.
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d.b.metals answered

I'm having the same issue. I'm directly pulling order numbers from the eBay UI that I know have tracking numbers and I just keep getting

{'total': 0, 'fulfillments': []}

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jacarublu avatar image jacarublu ·
Well at least I know it's not just me. I've recreated the call in Postman using an eBay order number I know exists, and still getting an empty result set.
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d.b.metals avatar image d.b.metals jacarublu ·
I submitted my data and code file over to eBay premium support on here and instead of saying where I messed up on something, they said they were submitting it to their engineer, so it would appear that they were able to recreate the issue. Here's hoping they can fix it!
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jacarublu avatar image jacarublu d.b.metals ·
That's fabulous. I haven't opted for premium support yet. Thank you so much for keeping me in the loop on the issue.
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d.b.metals avatar image d.b.metals jacarublu ·

I just got a message from their support. Check this now, it's working for me!

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jacarublu avatar image jacarublu d.b.metals ·
Hallelujah it works! Thank you so much for your efforts in getting this fixed!
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akibashipping avatar image
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akibashipping answered

me too.
I hope it will be resolved soon. (Although two weeks have already passed!)

@d.b.metals
Thank you for contacting Premium Support.

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d.b.metals avatar image d.b.metals ·

I just got a message from their support. Check this now, it's working for me!

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akibashipping avatar image akibashipping d.b.metals ·

It's working fine! Thank you for letting me know in the comments :)

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