Ebay auto-replacing our images via API upload with other brands images

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refresh_ecommerce asked Jan 14, '22

Ebay auto-replacing our images via API upload with other brands images

We've recently run into an issue where eBay are using a different branded image as the main image instead of our own branded one which is sent via API.

Our main images consist of a white background, just the product in focus, 1,600 by 1,600 pixels in dimensions, with our own branding as has been the way for many years now, has anyone else ran into this issue with regards to selling compatible products on eBay of late? I'm at a loss as to where to even start debugging this, aside from having sent a message to eBay for assistance.

image upload ebaylisting api issue

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10 |600

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

michab2003 commented · Jan 14 at 04:54 PM

interesting.... can you share an itemid?

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refresh_ecommerce michab2003 commented · Jan 14 at 04:58 PM

https://www.ebay.co.uk/itm/194714131574

There ya go, we use the same images in our description that we upload, our item has it's own GS1 barcode also for reference.

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michab2003 refresh_ecommerce commented · Jan 14 at 05:01 PM

so the image changes we see here, are NOT from yourself:

https://www.ebay.co.uk/rvh/194714131574?rt=nc&_trksid=p2047675.l48144 ???

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Answer 1 · 2022-01-18T15:43:07Z

refresh_ecommerce answered Jan 18, '22

Somewhat relievingly this turned out to be a staffing issue on our side and NOT an eBay issue, thank goodness!

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10 |600

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

michab2003 commented · Jan 18 at 04:18 PM

it would be a wonder if ebay really would have changed images here ;-)) good to hear, thanks for your feedback !

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