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demdill33 avatar image
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demdill33 asked

What causes error 21940,

In general, what causes any of the errors? I can’t find any documentation on the actual causes of errors. I know there is the list of error codes, but that just lists the messages, which I already got the message from the API response. Is there anything more helpful?

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sagar_developersupport answered

Hello @demdill33,

21940 error implies below,
Serious Error:
Short error: Sorry, you are not authorized to perform this operation!
Long error: Sorry, you are not authorized to perform this operation!
REF: https://developer.ebay.com/Devzone/XML/docs/Reference/eBay/Errors/errormessages.htm#21940
Please find the top Error_codes documentation,
https://developer.ebay.com/Devzone/XML/docs/Reference/eBay/Errors/errorsByCall.html#TopErrorCodes
Best Regards,
eBay Developer Support

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I appreciate the response, but I was hoping for more information. The error response from the API already contains all of that information. I am wanting an explanation for what the message is trying to tell me. What am I not authorized to do? Why is there any operation I would not be allowed to perform on my own account? This was received while making a RespondToBestOffers call. The error message is not helpful in conveying what I am supposed to correct, so I am hoping to find some more information on what triggers this error.

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