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rich_altman_hollywood_collectibles avatar image
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rich_altman_hollywood_collectibles asked

Images Upside Down

Hi all,

Apologies if this isn't the appropriate place but I have run out of ways to resolve this issue. My eBay store currently uses Codisto to list items on eBay, but about 10% of our items have the images appearing upside down.

I reached out to Codisto, and they sent me the code and how despite Codisto sending the images properly to eBay, that eBay has something in the algorithm flipping them.

I reached out to eBay, and they said they could not assist, but pointed me to this forum.

Can anyone advise how I can try to fix this issue. Thank you!

codisto
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michab2003 avatar image
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michab2003 answered

it´s just a guess: what comes into my mind: i don´t know if ebay takes care or any existing meta data that´s included in the image. maybe the image is correct, but the meta-data is wrong and ebay reads that and thinks, it has to twist the image. on the other hand, the uploaded image is wrong. to proof any of this, you need the raw image + the response of the upload-image-call - which shows the image-urls. if the images aren´t uploaded to ebay, then you should have the URL of the image source and you should be able to check this on your own.

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