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Ebay getOrders() API status 500 (System error)

We are getting this API system error every time we call getOrders() for a particular order, with an HTTP status of 500:

{"errors":[{"errorId":30500,"domain":"API_FULFILLMENT","category":"APPLICATION","message":"System error."}]}

The response headers are as follows:

date=Wed, 15 Sep 2021 18:46:08 GMT 
x-ebay-client-tls-version=TLSv1.2 
server=ebay-proxy-server 
x-envoy-upstream-service-time=249 
rlogid=t6pithqauq%60%3F%3Cumjukqjtcpse*6na%7Dd%28rbpv6702-17beac7ce0f-0x105 
transfer-encoding=chunked 
x-ebay-c-version=1.11.0 
content-type=application/json 
x-ebay-pop-id=UFES2-SLCAZ01-api 
x-ebay-c-request-id=ri=hmkkbV75tm6r,rci=670f2c1b080a99fb
getorders-ebay-api
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