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sanctuarysneakers avatar image
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sanctuarysneakers asked

Unable to apply for compatible app check

I am trying to apply for a compatible app check, the links on this page, as well as the links from this question lead me to the page displaying the screenshot below. I don't want or need premium support, is it necessary to have this to perform an app check, or is this a bug? I don't see anywhere I can access/submit a form, so I think there is some error here. If anyone can send me a link to get to the actual form or where to apply, or tell me why this page is not displaying any forms to fill, that would be great!



compatibilitypremium support
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2 Answers

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jitendra_developersupport avatar image
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jitendra_developersupport answered

Hi @sanctuarysneakers and @remim5,

You don't need to purchase support hours to submit an app check request.

Please enable support account (Premium Support Status) from "Profile & Contacts" to submit an App Check request.

Ref: https://developer.ebay.com/my/profile

Best Regards,
eBay Developer Support

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sanctuarysneakers avatar image sanctuarysneakers commented ·
WOW thank you this worked :)
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remimx5 avatar image
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remimx5 answered

you need to buy hours to get premium support and be able to send the app check request


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sanctuarysneakers avatar image sanctuarysneakers commented ·

This is actually so helpful to know, we wasted lots of hours trying to figure this out lol.


Thank you!!

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