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floodzone avatar image
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floodzone asked

findItemsByProduct stopped working 2 days ago using UPC parameter: 41 ERROR Invalid product ID value.

I have an application that has worked correctly for years, but it stopped working 2 days ago.


findItemsByProduct suddenly will not accept a UPC (although it will still work using an ePID).


https://svcs.ebay.com/services/search/FindingService/v1?OPERATION-NAME=findItemsByProduct&SERVICE-VERSION=1.0.0&SECURITY-APPNAME=YOUR_EBAY_APP_ID&RESPONSE-DATA-FORMAT=XML&REST-PAYLOAD&productId.@type=UPC&productId=0054727750526


<findItemsByProductResponse xmlns="http://www.ebay.com/marketplace/search/v1/services"><ack>Failure</ack><errorMessage><error><errorId>41</errorId><domain>Marketplace</domain><severity>Error</severity><category>Request</category><message>Invalid product ID value.</message><subdomain>Search</subdomain><parameter>0054727750526</parameter></error></errorMessage><version>1.13.0</version><timestamp>2021-08-14T13:53:16.060Z</timestamp></findItemsByProductResponse>



I have tried different UPCs, same error result.


Not sure what is going on here, but I need to get this addressed. I didn't make any changes on my end, as I said it has been working properly for years, but 2 days ago it just stopped.


Can I only report this kind of issue to technical support by purchasing premium support hours and explaining it there?





tech support
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19 Answers

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executive_communications avatar image
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executive_communications answered

Having the same issue. Returning 100% blanks for past several days. Please update.

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floodzone avatar image
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floodzone answered

I paid for Premium Support and created a ticket on Saturday. They got back to me today to say they have forwarded it on to the appropriate engineering team and will get back to me as soon as they have an update.

I will post an update once I get it.

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executive_communications avatar image executive_communications commented ·
Appreciate you doing this. Will check back for an update.
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floodzone avatar image
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floodzone answered

Still do not have an update. This call has been down a full week now. I contacted support requesting update, will post if I get anything.

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executive_communications avatar image
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executive_communications answered

Thanks again. Will keep checking back. I noticed some very big tools are affected by this right now, such as BookFinder.com.

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floodzone avatar image
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floodzone answered

Exactly! I'm shocked only a couple of us here are trying to get this fixed.

I would assume that searching by UPC on Ebay would be a pretty fundamental function for any 3rd party software. I thought these boards would be lit up over it.




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yoash385 avatar image
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yoash385 answered

Same issue here. Any updates from eBay?

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jazzstreasures avatar image
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jazzstreasures answered

Same issue here mostly searching with ISBN product ID type.

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floodzone avatar image
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floodzone answered

Nothing to update, support wrote back the following on 8/20/21 after I asked for an update:


The engineering team is still looking into the issue and we will keep you posted on the progress.


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executive_communications avatar image
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executive_communications answered

Thanks, keep us updated. (I wish ebay would).

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sup5853 avatar image
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sup5853 answered

In continuation of my previous comment, please check this:


https://partnerhelp.ebay.com/helpcenter/s/article/eBay-Legacy-APIs-Migration-Basics?language=en_US

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executive_communications avatar image executive_communications commented ·
This link is not related to the issue we are facing.
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