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hstb8228 avatar image
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hstb8228 asked

Cannot login, after password reset by forget my password

My developer account cannot login, Then I use forget password to reset new password, I have do successfully, But I can't login use the new password. I have try 4 times, when login , notice:

The user name and/or password for Developer account is incorrect

My account is : 1242382578@qq.com
login helppassword resetforgot password
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Did anybody know why?
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sagar_developersupport avatar image
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sagar_developersupport answered

Hi @hstb8228,

Please submit a contact-us request for resting the sandbox user password.

Navigate to URL https://developer.ebay.com/contact-us and follow the steps given below:

1. Go to the "Help with the eBay Sandbox" section.
2. Open the "I need to reset my Sandbox user password"
3. Fill the mentioned information and Submit a request.

Best regards,
eBay Developer Support

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