We have the below request and subsequent response from eBay, resulting in no orders being collected despite customers purchasing. Could someone help at all?
Request…
<soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/>
<soapenv:Header>
<urn:RequesterCredentials xmlns:urn="urn:ebay:apis:eBLBaseComponents">
<urn:eBayAuthToken>TOKEN IS IN HERE BUT REMOVED</urn:eBayAuthToken>
<urn:Credentials>
<urn:AppID/>
<urn:DevID/>
<urn:AuthCert/>
</urn:Credentials>
</urn:RequesterCredentials>
</soapenv:Header>
<soapenv:Body>
<urn:GetOrdersRequest xmlns:urn="urn:ebay:apis:eBLBaseComponents">
<urn:Version>1081</urn:Version>
<urn:CreateTimeFrom>2021-05-26T06:00:01Z</urn:CreateTimeFrom>
<urn:CreateTimeTo>2021-05-26T07:00:00Z</urn:CreateTimeTo>
<urn:OrderRole>Seller</urn:OrderRole>
<urn:OrderStatus>Completed</urn:OrderStatus>
</urn:GetOrdersRequest>
</soapenv:Body>
</soapenv:Envelope>
Response from Ebay
<?xml version="1.0" encoding="UTF-8"?>
<ns1:GetOrdersResponse xmlns:ns1="urn:ebay:apis:eBLBaseComponents">
<ns1:Timestamp>2021-05-26T11:01:40.400Z</ns1:Timestamp>
<ns1:Ack>Failure</ns1:Ack>
<ns1:Errors>
<ns1:ShortMessage>Input data is invalid.</ns1:ShortMessage>
<ns1:LongMessage>Input data for tag <GetOrders> is invalid or missing. Please check API documentation.</ns1:LongMessage>
<ns1:ErrorCode>37</ns1:ErrorCode>
<ns1:SeverityCode>Error</ns1:SeverityCode>
<ns1:ErrorParameters ParamID="0">
<ns1:Value>GetOrders</ns1:Value>
</ns1:ErrorParameters>
<ns1:ErrorParameters ParamID="1">
<ns1:Value>GetOrdersRequestType</ns1:Value>
</ns1:ErrorParameters>
<ns1:ErrorClassification>RequestError</ns1:ErrorClassification>
</ns1:Errors>
<ns1:Message>SOAP Authentication failed.</ns1:Message>
<ns1:Version>1199</ns1:Version>
<ns1:Build>E1199_CORE_APIXO_19220561_R1</ns1:Build>
</ns1:GetOrdersResponse>
Thanks
