question

We have the below request and subsequent response from eBay, resulting in no orders being collected despite customers purchasing. Could someone help at all?

Request…

<soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/>

<soapenv:Header>

<urn:RequesterCredentials xmlns:urn="urn:ebay:apis:eBLBaseComponents">

<urn:eBayAuthToken>TOKEN IS IN HERE BUT REMOVED</urn:eBayAuthToken>

<urn:Credentials>

<urn:AppID/>

<urn:DevID/>

<urn:AuthCert/>

</urn:Credentials>

</urn:RequesterCredentials>

</soapenv:Header>

<soapenv:Body>

<urn:GetOrdersRequest xmlns:urn="urn:ebay:apis:eBLBaseComponents">

<urn:Version>1081</urn:Version>

<urn:CreateTimeFrom>2021-05-26T06:00:01Z</urn:CreateTimeFrom>

<urn:CreateTimeTo>2021-05-26T07:00:00Z</urn:CreateTimeTo>

<urn:OrderRole>Seller</urn:OrderRole>

<urn:OrderStatus>Completed</urn:OrderStatus>

</urn:GetOrdersRequest>

</soapenv:Body>

</soapenv:Envelope>

Response from Ebay

<?xml version="1.0" encoding="UTF-8"?>

<ns1:GetOrdersResponse xmlns:ns1="urn:ebay:apis:eBLBaseComponents">

<ns1:Timestamp>2021-05-26T11:01:40.400Z</ns1:Timestamp>

<ns1:Ack>Failure</ns1:Ack>

<ns1:Errors>

<ns1:ShortMessage>Input data is invalid.</ns1:ShortMessage>

<ns1:LongMessage>Input data for tag &lt;GetOrders&gt; is invalid or missing. Please check API documentation.</ns1:LongMessage>

<ns1:ErrorCode>37</ns1:ErrorCode>

<ns1:SeverityCode>Error</ns1:SeverityCode>

<ns1:ErrorParameters ParamID="0">

<ns1:Value>GetOrders</ns1:Value>

</ns1:ErrorParameters>

<ns1:ErrorParameters ParamID="1">

<ns1:Value>GetOrdersRequestType</ns1:Value>

</ns1:ErrorParameters>

<ns1:ErrorClassification>RequestError</ns1:ErrorClassification>

</ns1:Errors>

<ns1:Message>SOAP Authentication failed.</ns1:Message>

<ns1:Version>1199</ns1:Version>

<ns1:Build>E1199_CORE_APIXO_19220561_R1</ns1:Build>

</ns1:GetOrdersResponse>

Thanks