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Error Code 37 - Input Data for tag GetOrders is invalid or missing

We have the below request and subsequent response from eBay, resulting in no orders being collected despite customers purchasing. Could someone help at all?



Request…

<soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/>

<soapenv:Header>

<urn:RequesterCredentials xmlns:urn="urn:ebay:apis:eBLBaseComponents">

<urn:eBayAuthToken>TOKEN IS IN HERE BUT REMOVED</urn:eBayAuthToken>

<urn:Credentials>

<urn:AppID/>

<urn:DevID/>

<urn:AuthCert/>

</urn:Credentials>

</urn:RequesterCredentials>

</soapenv:Header>

<soapenv:Body>

<urn:GetOrdersRequest xmlns:urn="urn:ebay:apis:eBLBaseComponents">

<urn:Version>1081</urn:Version>

<urn:CreateTimeFrom>2021-05-26T06:00:01Z</urn:CreateTimeFrom>

<urn:CreateTimeTo>2021-05-26T07:00:00Z</urn:CreateTimeTo>

<urn:OrderRole>Seller</urn:OrderRole>

<urn:OrderStatus>Completed</urn:OrderStatus>

</urn:GetOrdersRequest>

</soapenv:Body>

</soapenv:Envelope>

Response from Ebay

<?xml version="1.0" encoding="UTF-8"?>

<ns1:GetOrdersResponse xmlns:ns1="urn:ebay:apis:eBLBaseComponents">

<ns1:Timestamp>2021-05-26T11:01:40.400Z</ns1:Timestamp>

<ns1:Ack>Failure</ns1:Ack>

<ns1:Errors>

<ns1:ShortMessage>Input data is invalid.</ns1:ShortMessage>

<ns1:LongMessage>Input data for tag &lt;GetOrders&gt; is invalid or missing. Please check API documentation.</ns1:LongMessage>

<ns1:ErrorCode>37</ns1:ErrorCode>

<ns1:SeverityCode>Error</ns1:SeverityCode>

<ns1:ErrorParameters ParamID="0">

<ns1:Value>GetOrders</ns1:Value>

</ns1:ErrorParameters>

<ns1:ErrorParameters ParamID="1">

<ns1:Value>GetOrdersRequestType</ns1:Value>

</ns1:ErrorParameters>

<ns1:ErrorClassification>RequestError</ns1:ErrorClassification>

</ns1:Errors>

<ns1:Message>SOAP Authentication failed.</ns1:Message>

<ns1:Version>1199</ns1:Version>

<ns1:Build>E1199_CORE_APIXO_19220561_R1</ns1:Build>

</ns1:GetOrdersResponse>

Thanks


getorderserrorgetorders-ebay-apierrorcode37
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