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ro_3679 avatar image
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ro_3679 asked

Why the email address is not got from OrderArray.Order.TransactionArray.Transaction.Buyer.Email

Hi,

We are using OrderArray.Order.TransactionArray.Transaction.Buyer.Email to sync order and buyer information from ebay to our local database.

But sometime we find that order.TransactionArray[0].Buyer.Email is "Invalid Request", why is it? In this case, how to get the buyer's email?

Thanks.

emailbuyer email
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sagar_developersupport answered

Hi @ro_3679 ,

For the GetOrders call, the buyer's email address will be returned (to the seller only) for orders less than two weeks old, but for orders that occurred more than two weeks in the past, the buyer's email address will no longer be returned.

Ref: https://developer.ebay.com/devzone/xml/docs/reference/ebay/getorders.html#Response.OrderArray.Order.TransactionArray.Transaction.Buyer.Email

Best regards ,
eBay Developer Support

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If we get the email address in time and store it in our local database. But the email is a temparary address like 'xxxx@ebayxxxx'. Can we still send email to this customer through this temparary address, after one month?

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Hi @ro_3679 ,

You can use static email address of an eBay member for the communication.

Ref: https://developer.ebay.com/devzone/xml/docs/reference/ebay/getorders.html#Response.OrderArray.Order.TransactionArray.Transaction.Buyer.StaticAlias

To know more about communication between members, please go through the guide given below.

Ref: https://developer.ebay.com/DevZone/guides/features-guide/default.html#Development/CRM-Communications.html#StaticEmailAddressesinTradingAPICalls

Best regards ,
eBay Developer Support

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