I am looking to handle cases via API. I have successfully figured out how to issues refunds, approve orders, etc.
There is one thing that I cannot figure out how to do. I want to give partial refunds to buyers in the scenario that they shipped back a defective item and I have the right as a seller to give 50% refund instead of 100% refund because I offer free returns. This then reports the buyer and issues them a 50% refund instead of 100% refund.
I have figured out how to "offer" a partial refund to the buyer, then I wait to see if they accept it or not, but that is not what I am looking to do. I am looking to force a Partial refund and report the buyer for returning a defective item.
Please see screenshot of what the options are on ebays end.
Please let me know how to do this?