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things4craft asked

Get Inquiry - Post Order API - "Buyer Wants"

When a buyer opens an INR case they select if they want a refund or a replacement. I have trawled the Docs and the Json returned for the Get Inquiry call and cannot find a field for this.


How do I get the field "Buyer Wants refund/replacement" field? Have I missed it?


Thanks Rich

post order api
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sagar_developersupport answered

Hi @things4craft ,

You can use the Order Inquiries calls of Post-Order API for managing the item Not Received (INR) inquiries.

You can use the Search Inquiries call to get the INR inquiries.

REF: https://developer.ebay.com/devzone/post-order/post-order_v2_inquiry_search__get.html

To know more about to handle INR cases, please go through the link given below:

REF: https://developer.ebay.com/DevZone/guides/features-guide/default.html#development/post-order.html

Best regards ,
eBay Developer Support

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