question

antiquisit avatar image
0 Likes"
antiquisit asked ·

Fulfillment API, getOrders does not include all Orders requested

Hello,

we are working with the Fulfillment API and are experiencing issues with the getOrders call.

The getOrders call does not return all Orders in the timeframe requested.
It does not include some Orders, which however can be requested with the getOrder call.

We have experienced this issue with about 4% of our Orders.
These orders never show up in the getOrders call, no matter what filters are set.
Furthermore if one of these missing orders is fetched with the getOrder call (we can look it up by using <ITEM-ID>-0) some fields are missing, such as shippingStep.


We have experimented a bit and it seems this issue occurs when the ebay order is paid by 'mark as payment received' button in the eBay Web-Interface.

Here are some concrete auction order ids (in the format <ITEM-ID>-0) which have this issue:

  • 124430741576-0
  • 114457212459-0
  • 114517140631-0
  • 124448253880-0


Kind regards,
Michael


After further investigation, I believe the reason why these orders are not show is that the 'mark as payment received' button in the ebay web interface does not change the OrderStatus to 'Completed'.

How can I ensure that when the 'mark as payment received' button in ebay is pressed, the Order is completed (and hopefully shows up in the Fulfillment API)?

fulfillment apifulfillment ordersauctionebay orders
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

· Write an Answer
sanjiv_developersupport avatar image
0 Likes"
sanjiv_developersupport answered ·

Hi @antiquisit,

The Fulfillment API covers only the transactions that have completed the checkout process. This API does not cover pending payment purchases that require upfront payment before shipment.

Best Regards,

eBay Developer Program

· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.