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Unable to load fulfillment policies on production account

GET https://api.ebay.com/sell/account/v1/fulfillment_policy?

marketplace_id= MarketplaceIdEnum


Response body:

"errors"=>[{"errorId"=>2003, "domain"=>"ACCESS", "category"=>"APPLICATION", "message"=>"Internal error", "longMessage"=>"There was a problem with an eBay internal system or process. Contact eBay developer support for assistance"}]

Response headers:
{"content-length"=>"185", "cneonction"=>"close", "date"=>"Fri, 04 Dec 2020 09:33:29 GMT", "rlogid"=>"t6pitf%60quq%60%3F%3Ckuvukqdespse*e20is%28rbpv670%3D-1762d194491-0x138", "x-ebay-c-request-id"=>"ri=cwbpXVhfZypC,rci=5df641c595e41bdf", "x-ebay-c-version"=>"1.1.0", "x-ebay-client-tls-version"=>"771, 3.93.3.84", "x-ebay-esb-upstream"=>"slractsvc.vip.ebay.com", "x-ebay-svc-ep-cookielet"=>"321=0001607074399377", "content-type"=>"application/json", "connection"=>"keep-alive", "strict-transport-security"=>"max-age=31536000"}


Also Return policies and Payment policies have been successfully loaded with the same credentials, marketplace ID, etc. Please help, what's wrong with fulfillment policies?

business policiesfulfillment policy
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stezakh-0 answered ·

It looks like an API user didn't have policies. Now the user has added fulfillment policies and it works fine. Issue closed. Just wondering why eBay don't show correct error message.

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