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noturtle avatar image
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noturtle asked

BUG: Post-Order API issuing refund for return not working

I'm trying to issue a refund for returnId 5166595179. Unfortunately, it doesn't go through. I'm receiving an errorId 1764 with the message: 'Your refund did not go through. Please try again later or contact us.'


Additional information: retriable internal error in OPMS REST - Execute money movement failed.


Since, unlike most tech companies, eBay doesn't have an option to file issues and bug reports other than purchasing paid support - which doesn't make any sense, because why would I pay for a problem that is on eBay's side? - I'm using the forums to inform you about it.

Maybe someone smart can forward it to the right team along with a note to introduce a bug tracker that is available to developers so we don't have to spam the developer forums.

bugbug reportpost-order apireturnslive-system
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operations1985 avatar image operations1985 commented ·

Hello,

I'm having the same issue since 2-3 hours and not working though I have sufficient funds for the partial refund. Please help before the deadline of the refund:

returnId=5170825796&errorId=1764

What should I do?

Thanks,

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operations1985 avatar image
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operations1985 answered

Hello,

I'm having the same issue since 2-3 hours and not working though I have sufficient funds for the partial refund. Please help before the deadline of the refund:

returnId=5170825796&errorId=1764

What should I do?

Thanks,

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noturtle avatar image noturtle commented ·

eBay tried to switch me over to Managed Payments but I haven't completed the switch yet so they limited my account. Maybe this is causing the problem. Eventually, I went and did a manual refund through the eBay interface directly. It does of course defeat the purpose of an API. As a side note: Before I did countless refunds and they always worked. My code base hasn't changed at all. So I assume some eBay accounts might be in limbo.

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operations1985 avatar image operations1985 noturtle commented · 
Eventually, I went and did a manual refund through the eBay interface directly.

@noturtle Thanks for your help. However, can you please send me the steps because I was trying from the return case and I don't know about this manual interface.

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things4craft avatar image
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things4craft answered

We have just successfully run a return refund request with no errors.

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operations1985 avatar image operations1985 commented ·

@things4craft Good to hear. Maybe they have fixed it, see my comment.

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operations1985 avatar image
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operations1985 answered

Update: Ebay is the best! They confirmed it is a technical issue, then refunded me the refunded amount.. amazing customer service and kind efforts! that's why I'm their loyal member for 10 years :)

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