BUG: Post-Order API issuing refund for return not working

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noturtle asked · Dec 01, 2020 at 03:16 PM

BUG: Post-Order API issuing refund for return not working

I'm trying to issue a refund for returnId 5166595179. Unfortunately, it doesn't go through. I'm receiving an errorId 1764 with the message: 'Your refund did not go through. Please try again later or contact us.'

Additional information: retriable internal error in OPMS REST - Execute money movement failed.

Since, unlike most tech companies, eBay doesn't have an option to file issues and bug reports other than purchasing paid support - which doesn't make any sense, because why would I pay for a problem that is on eBay's side? - I'm using the forums to inform you about it.

Maybe someone smart can forward it to the right team along with a note to introduce a bug tracker that is available to developers so we don't have to spam the developer forums.

bug bug report post-order api returns live-system

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operations1985 · Jan 06 at 05:05 AM

Hello,

I'm having the same issue since 2-3 hours and not working though I have sufficient funds for the partial refund. Please help before the deadline of the refund:

returnId=5170825796&errorId=1764

What should I do?

Thanks,

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Answer 1 · 2020-12-02T06:21:27Z

shimes28 answered · Dec 02, 2020 at 06:21 AM

Thanks for the information

Omegle

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Answer 2 · 2021-01-06T05:06:01Z

operations1985 answered · Jan 06 at 05:06 AM

Hello,

I'm having the same issue since 2-3 hours and not working though I have sufficient funds for the partial refund. Please help before the deadline of the refund:

returnId=5170825796&errorId=1764

What should I do?

Thanks,

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noturtle · Jan 06 at 03:36 PM

eBay tried to switch me over to Managed Payments but I haven't completed the switch yet so they limited my account. Maybe this is causing the problem. Eventually, I went and did a manual refund through the eBay interface directly. It does of course defeat the purpose of an API. As a side note: Before I did countless refunds and they always worked. My code base hasn't changed at all. So I assume some eBay accounts might be in limbo.

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operations1985 noturtle · Jan 06 at 10:03 PM

Eventually, I went and did a manual refund through the eBay interface directly.

@noturtle Thanks for your help. However, can you please send me the steps because I was trying from the return case and I don't know about this manual interface.

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Answer 3 · 2021-02-18T20:10:51Z

things4craft answered · Feb 18 at 08:10 PM

We have just successfully run a return refund request with no errors.

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operations1985 · Feb 21 at 12:38 AM

@things4craft Good to hear. Maybe they have fixed it, see my comment.

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Answer 4 · 2021-02-21T00:33:31Z

operations1985 answered · Feb 21 at 12:33 AM

Update: Ebay is the best! They confirmed it is a technical issue, then refunded me the refunded amount.. amazing customer service and kind efforts! that's why I'm their loyal member for 10 years :)

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