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water2buy avatar image
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water2buy asked ·

CompleteSale not adding tracking number

I am trying to add (not update)shipping information Including carrier name and tracking number using my orderID in production(not in sandbox in production), the call response is showing success but still, the tracking number is not updating. I have referred these documents https://developer.ebay.com/devzone/xml/docs/reference/ebay/CompleteSale.html and this too https://ebaydts.com/eBayKBDetails?KBid=1557.Could anyone please help.

shipmenttrackingdetailstraiding-apicomplettesale
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vertika_developersupport answered ·

Hi @water2buy,

Can you please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage this issue and you will not be charged if it it a bug.

Best Regards
eBay Developer Support

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