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pemac_3583 avatar image
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pemac_3583 asked

createShippingFulfillment errorId 2003

Hello,

We're selling in the german marketplace and we are receiving since last Thursday, October 22nd errors during the call to createShippingFulfillment, example bellow (real IDs replaced).


Any idea what is wrong here and how it could be analysed/solved?


Thank you.


POST /sell/fulfillment/v1/order/99-99999-99999/shipping_fulfillment/ HTTP/1.1

User-Agent: ET-Connector

Connection: close, TE

Authorization: Bearer v^1.1#i^1#r^0#p^3#I^3#f^0#t^...

Host: api.ebay.com

Accept: application/json

Content-Length: 203

Date: Thu, 22 Oct 2020 13:55:36 CEST

Content-Type: application/json


{"lineItems":[

{

"lineItemId": "9999999999",

"quantity": "1"

}

],"shippingCarrierCode":"DHL Paket Inland","shippedDate":"2020-10-22T12:00:00.000Z","trackingNumber":"003499999999999999"}


EBAY to https://api.ebay.com/sell/fulfillment/v1/order/99-99999-99999/shipping_fulfillment/ failed -> Error was: Ebay failed with status 200, response was {"errors": [{

"errorId": 2003,

"domain": "ACCESS",

"category": "APPLICATION",

"message": "Internal error",

"longMessage": "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance",

"parameters": [{

"name": "reason",

"value": "Failed to transform underlying error response, see logs."

}]

}]}

error 2003
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3 Answers

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vertika_developersupport avatar image
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vertika_developersupport answered

Hi @pemac_3583,

Can you please provide us the latest rlogID from the response headers, if you are still getting the same error.


Best Regards

eBay Developer Support

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pemac_3583 avatar image
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pemac_3583 answered

Hi @vertika_developersupport,

Thank you for your feedback.

Sorry but not sure what is meant by "latest rlogID".

Below one example from today (again real IDs replaced). Same error 2003.

As additional information I was able to post the real message using the API Explorer and got success 201.

From what I see, the issue might be that the URL address contains a / at the end.

This was already the case before October 22nd but the version 1177 might have a different behaviour causing than the error 2003.


HTTP/1.1 500 Internal Server Error

Content-Length: 385

Date: Mon, 02 Nov 2020 12:00:02 GMT

nnCoection: close

X-EBAY-ESB-UPSTREAM: slrordsvc.vip.ebay.com

Connection: keep-alive

Strict-Transport-Security: max-age=31536000


{"errors": [{

"errorId": 2003,

"domain": "ACCESS",

"category": "APPLICATION",

"message": "Internal error",

"longMessage": "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance",

"parameters": [{

"name": "reason",

"value": "Failed to transform underlying error response, see logs."

}]

}]}


POST /sell/fulfillment/v1/order/99-99999-99999/shipping_fulfillment/ HTTP/1.1

User-Agent: ET-Connector

Connection: close, TE

Authorization: Bearer v^1.1#i^1#p^3#r^0#f^0#I^...

Host: api.ebay.com

Accept: application/json

Content-Length: 190

Date: Mon, 02 Nov 2020 13:00:03 CET

Content-Type: application/json


{"lineItems":[

{

"lineItemId": "99999999999",

"quantity": "1"

}

],"shippingCarrierCode":"DHL","shippedDate":"2020-11-02T12:00:00.000Z","trackingNumber":"00349999999999999"}

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vertika_developersupport avatar image
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vertika_developersupport answered

Hi @pemac_3583,

Can you please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage this issue and you will not be charged if it it a bug.
Note: You can get rlogID from tthe response headers.
REF: rlogId.png

rlogID.PNG

Best Regards
eBay Developer Support


rlogid.png (17.1 KiB)
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