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gummus3 avatar image
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gummus3 asked

Catalog Product Search (GET /product_summary/search) Internal Error (500) - There was a problem with an eBay internal system or process. Contact eBay developer support for assistance

Hello,

I am trying to use the the following endpoint in the catalog api to look up products by gtin:

GET /product_summary/search

However, I keep getting the following error:

{"errors": [{
    "errorId": 2003,
    "domain": "ACCESS",
    "category": "APPLICATION",
    "message": "Internal error",
    "longMessage": "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance",
    "parameters": [{
        "name": "reason",
        "value": "Failed to transform underlying error response, see logs."
    }]
}]}

Is anyone else having this problem?


Thank you,

Jimmy
catalog apierrorserror 500internal errorcatalog api product search
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vertika_developersupport avatar image
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vertika_developersupport answered

HI @gummus3,

I just tried the call for below request and it gave me successful response.
https://api.ebay.com/commerce/catalog/v1_beta/product_summary/search?gtin=0813917020203
Can you please retry the call and if issue still persists please provide us rlogID from the response headers.

Best Regards,
eBay Developer Support

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