Error ID 30500 on getOrders call

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question

ender_dio asked · Sep 18, 2020 at 06:21 PM

Error ID 30500 on getOrders call

I'm getting

errors: [                       
    {                             
      errorId: 30500,             
      domain: 'API_FULFILLMENT',  
      category: 'APPLICATION',    
      message: 'System error.'    
    }                             
  ]

returned on the getOrders call, in an app that previously worked just fine.

Interestingly enough, this app connects to three ebay stores, and one of the three actually appears to be working fine, though there doesn't appear to be any authentication issues in place here.

getorders getorders-ebay-api 30500

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Answer 1 · 2020-09-21T11:59:15Z

eram_developersupport answered · Sep 21, 2020 at 11:59 AM

Hi @ender_dio,

Can you please retry and if issue still persists please provide us the RlogID from the response header of getOrders call

Best Regards,

eBay Developers Support

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ender_dio · Sep 22, 2020 at 03:34 PM

Here is an RlogID:

t6pithqauq%60%3F%3Cumjukqjtcpse*of0%7D6%28rbpv6702-174b147894e-0x122

0 ·

ender_dio · Sep 23, 2020 at 07:27 PM

Have you learned anything more about this?

0 ·

Answer 2 · 2020-11-02T18:44:51Z

gorle_401 answered · Nov 02, 2020 at 06:44 PM

Experiencing same issue.

Rlogid is

t6pithqauq%60%3F%3Ctofukqjtcpse*1%3C32y%28rbpv6770-1758a199a27-0x106

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Answer 3 · 2020-11-10T14:18:05Z

vertika_developersupport answered · Nov 10, 2020 at 02:18 PM

Hi @schramautoparts,

Our concern engineering team is looking into this issue as soon as I get any update on this will let you know.

Best Regards

eBay Developer Support

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Answer 4 · 2020-11-09T23:55:49Z

schramautoparts answered · Nov 09, 2020 at 11:55 PM

Also having this issue trying to fetch recent orders. I don't have anything additional to add other than an rlogid. Hopefully this can be resolved soon.

t6pithqauq%60%3F%3Ctofukqjtcpse*n%7Fv5q%28rbpv6770-175af6c71a1-0x114

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Answer 5 · 2020-11-06T18:01:20Z

gorle_401 answered · Nov 06, 2020 at 06:01 PM

Experiencing issue again.

Rlogid = t6pithqauq%60%3F%3Ctofukqjtcpse*%60nhl7%28rbpv6770-1759eb54310-0x117

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Answer 6 · 2020-11-04T21:58:04Z

breaktraders answered · Nov 04, 2020 at 09:58 PM

Further information - by comparing records on https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS to the available downloaded data, we were able to determine that any query returning an order with status "Partially Refunded" will cause the query to fail.

If you sort on that page by "Date paid" descending, then query each record, one-by-one (call with offset 0 & limit 1, offset 1 & limit 1, offset 2 & limit 1), you will see that you can match each record downloaded with a record in the website, in that order, and any record marked "Partially Refunded" will fail with an Internal Server Error.

Edit - I may be slightly incorrect about this, the correlation is strong but I was able to download a single "PARTIALLY_REFUNDED" record. However, it appears that every undownloadable record is "PARTIALLY_REFUNDED"

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Answer 7 · 2020-11-04T11:57:00Z

vertika_developersupport answered · Nov 04, 2020 at 11:57 AM

Hi @breaktraders,

Can you please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage this issue and you will not be charged if it it a bug.

Best Regards
eBay Developer Support

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Answer 8 · 2020-11-03T20:52:08Z

breaktraders answered · Nov 03, 2020 at 08:52 PM

I have come across some new information - it seems to be a particular order in the list that is causing the issue. This can be identified by manipulating OFFSET and LIMIT.

For example, I have identified the 3rd order in the listing as not working

OFFSET=0 and LIMIT=1 will succeed (loads 1st order)

OFFSET=1 and LIMIT=1 will succeed (loads 2nd order)

OFFSET=2 and LIMIT=1 will fail (fails to load 3rd order)

OFFSET=3 and LIMIT=1 will succeed (loads 4th order)

OFFSET=0 and LIMIT=3 will fail (1st, 2nd, 3rd)

OFFSET=1 and LIMIT=2 will fail (2nd, 3rd)

OFFSET=0 and LIMIT=2 will succeed (1st, 2nd)

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Answer 9 · 2020-11-03T15:48:49Z

breaktraders answered · Nov 03, 2020 at 03:48 PM

Also getting this error. Any help would be appreciated

Request:

GET https://api.ebay.com/sell/fulfillment/v1/order HTTP/1.1
Host: api.ebay.com
Accept: application/json
Accept-Charset: utf-8
X-EBAY-C-MARKETPLACE-ID: EBAY_US
Authorization: Bearer [my token]

Response:

HTTP/1.1 500 Internal Server Error
Content-Length: 108
Cneonction: close
Date: Tue, 03 Nov 2020 15:45:52 GMT
RlogId: t6pithqauq%60%3F%3Ctofukqjtcpse*5q%7Eu6%28rbpv6770-1758ec93483-0x41baf
Set-Cookie: ebay=%5Esbf%3D%23%5E;Domain=.ebay.com;Path=/
X-EBAY-C-REQUEST-ID: ri=WdRBn4EL9uqe,rci=a51b10b1f7788aa8
X-EBAY-C-VERSION: 1.11.0
X-eBay-Client-TLS-Version: 771, 66.24.204.142
X-EBAY-ESB-UPSTREAM: slrordsvc.vip.ebay.com
Content-Type: application/json
Connection: keep-alive
Strict-Transport-Security: max-age=31536000

{"errors":[{"errorId":30500,"domain":"API_FULFILLMENT","category":"APPLICATION","message":"System error."}]}

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Answer 10 · 2020-10-15T14:12:57Z

vertika_developersupport answered · Oct 15, 2020 at 02:12 PM

HI @4esnovelty,

Can you please retry the call now and if you are still getting the same error please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage this issue and you will not be charged if it it a bug.

Best Regards,
eBay Developer Support

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