question

ender_dio avatar image
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ender_dio asked ·

Error ID 30500 on getOrders call

I'm getting

errors: [                       
    {                             
      errorId: 30500,             
      domain: 'API_FULFILLMENT',  
      category: 'APPLICATION',    
      message: 'System error.'    
    }                             
  ]                               

returned on the getOrders call, in an app that previously worked just fine.


Interestingly enough, this app connects to three ebay stores, and one of the three actually appears to be working fine, though there doesn't appear to be any authentication issues in place here.





getordersgetorders-ebay-api30500
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eram_developersupport avatar image
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eram_developersupport answered ·

Hi @ender_dio,

Can you please retry and if issue still persists please provide us the RlogID from the response header of getOrders call

Best Regards,

eBay Developers Support

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Here is an RlogID:


t6pithqauq%60%3F%3Cumjukqjtcpse*of0%7D6%28rbpv6702-174b147894e-0x122 


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Have you learned anything more about this?

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vertika_developersupport avatar image
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vertika_developersupport answered ·

HI @4esnovelty,

Can you please retry the call now and if you are still getting the same error please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage this issue and you will not be charged if it it a bug.

Best Regards,
eBay Developer Support

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4esnovelty avatar image
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4esnovelty answered ·

Can someone help me. same error. we serve many ebay accounts all work, just one is having this strange error.


Rlogid is t6pithqauq%60%3F%3Cumjukqjtcpse*1buao%28rbpv6702-17527e1be0f-0x1af

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