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ender_dio avatar image
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ender_dio asked

Error ID 30500 on getOrders call

I'm getting 

errors: [                       
    {                             
      errorId: 30500,             
      domain: 'API_FULFILLMENT',  
      category: 'APPLICATION',    
      message: 'System error.'    
    }                             
  ]                               

returned on the getOrders call, in an app that previously worked just fine.


Interestingly enough, this app connects to three ebay stores, and one of the three actually appears to be working fine, though there doesn't appear to be any authentication issues in place here.





getordersgetorders-ebay-api30500
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eram_developersupport avatar image
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eram_developersupport answered

Hi @ender_dio,

Can you please retry and if issue still persists please provide us the RlogID from the response header of getOrders call

Best Regards,

eBay Developers Support

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ender_dio avatar image ender_dio ·

Here is an RlogID:


t6pithqauq%60%3F%3Cumjukqjtcpse*of0%7D6%28rbpv6702-174b147894e-0x122


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ender_dio avatar image ender_dio ·

Have you learned anything more about this?

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4esnovelty avatar image
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4esnovelty answered

Can someone help me. same error. we serve many ebay accounts all work, just one is having this strange error.


Rlogid is t6pithqauq%60%3F%3Cumjukqjtcpse*1buao%28rbpv6702-17527e1be0f-0x1af

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vertika_developersupport avatar image
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vertika_developersupport answered

HI @4esnovelty,

Can you please retry the call now and if you are still getting the same error please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage this issue and you will not be charged if it it a bug.

Best Regards,
eBay Developer Support

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gorle_401 avatar image
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gorle_401 answered

Experiencing same issue.


Rlogid is

t6pithqauq%60%3F%3Ctofukqjtcpse*1%3C32y%28rbpv6770-1758a199a27-0x106

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breaktraders avatar image
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breaktraders answered

Also getting this error. Any help would be appreciated


Request:

GET https://api.ebay.com/sell/fulfillment/v1/order HTTP/1.1
Host: api.ebay.com
Accept: application/json
Accept-Charset: utf-8
X-EBAY-C-MARKETPLACE-ID: EBAY_US
Authorization: Bearer [my token]


Response:

HTTP/1.1 500 Internal Server Error
Content-Length: 108
Cneonction: close
Date: Tue, 03 Nov 2020 15:45:52 GMT
RlogId: t6pithqauq%60%3F%3Ctofukqjtcpse*5q%7Eu6%28rbpv6770-1758ec93483-0x41baf
Set-Cookie: ebay=%5Esbf%3D%23%5E;Domain=.ebay.com;Path=/
X-EBAY-C-REQUEST-ID: ri=WdRBn4EL9uqe,rci=a51b10b1f7788aa8
X-EBAY-C-VERSION: 1.11.0
X-eBay-Client-TLS-Version: 771, 66.24.204.142
X-EBAY-ESB-UPSTREAM: slrordsvc.vip.ebay.com
Content-Type: application/json
Connection: keep-alive
Strict-Transport-Security: max-age=31536000

{"errors":[{"errorId":30500,"domain":"API_FULFILLMENT","category":"APPLICATION","message":"System error."}]}


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breaktraders avatar image
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breaktraders answered

I have come across some new information - it seems to be a particular order in the list that is causing the issue. This can be identified by manipulating OFFSET and LIMIT.


For example, I have identified the 3rd order in the listing as not working

OFFSET=0 and LIMIT=1 will succeed (loads 1st order)

OFFSET=1 and LIMIT=1 will succeed (loads 2nd order)

OFFSET=2 and LIMIT=1 will fail (fails to load 3rd order)

OFFSET=3 and LIMIT=1 will succeed (loads 4th order)


OFFSET=0 and LIMIT=3 will fail (1st, 2nd, 3rd)

OFFSET=1 and LIMIT=2 will fail (2nd, 3rd)

OFFSET=0 and LIMIT=2 will succeed (1st, 2nd)

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vertika_developersupport avatar image
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vertika_developersupport answered

Hi @breaktraders,


Can you please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage this issue and you will not be charged if it it a bug.

Best Regards
eBay Developer Support

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breaktraders avatar image
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breaktraders answered

Further information - by comparing records on https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS to the available downloaded data, we were able to determine that any query returning an order with status "Partially Refunded" will cause the query to fail.


If you sort on that page by "Date paid" descending, then query each record, one-by-one (call with offset 0 & limit 1, offset 1 & limit 1, offset 2 & limit 1), you will see that you can match each record downloaded with a record in the website, in that order, and any record marked "Partially Refunded" will fail with an Internal Server Error.


Edit - I may be slightly incorrect about this, the correlation is strong but I was able to download a single "PARTIALLY_REFUNDED" record. However, it appears that every undownloadable record is "PARTIALLY_REFUNDED"

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gorle_401 avatar image
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gorle_401 answered

Experiencing issue again.


Rlogid = t6pithqauq%60%3F%3Ctofukqjtcpse*%60nhl7%28rbpv6770-1759eb54310-0x117

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schramautoparts avatar image
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schramautoparts answered

Also having this issue trying to fetch recent orders. I don't have anything additional to add other than an rlogid. Hopefully this can be resolved soon.


t6pithqauq%60%3F%3Ctofukqjtcpse*n%7Fv5q%28rbpv6770-175af6c71a1-0x114

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