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ender_dio avatar image
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ender_dio asked ·

Error ID 30500 on getOrders call

I'm getting

errors: [                       
    {                             
      errorId: 30500,             
      domain: 'API_FULFILLMENT',  
      category: 'APPLICATION',    
      message: 'System error.'    
    }                             
  ]                               

returned on the getOrders call, in an app that previously worked just fine.


Interestingly enough, this app connects to three ebay stores, and one of the three actually appears to be working fine, though there doesn't appear to be any authentication issues in place here.





getordersgetorders-ebay-api30500
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eram_developersupport avatar image
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eram_developersupport answered ·

Hi @ender_dio,

Can you please retry and if issue still persists please provide us the RlogID from the response header of getOrders call

Best Regards,

eBay Developers Support

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Here is an RlogID:


t6pithqauq%60%3F%3Cumjukqjtcpse*of0%7D6%28rbpv6702-174b147894e-0x122 


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Have you learned anything more about this?

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gorle_401 avatar image
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gorle_401 answered ·

Experiencing same issue.


Rlogid is

t6pithqauq%60%3F%3Ctofukqjtcpse*1%3C32y%28rbpv6770-1758a199a27-0x106

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vertika_developersupport answered ·

Hi @schramautoparts,

Our concern engineering team is looking into this issue as soon as I get any update on this will let you know.


Best Regards

eBay Developer Support


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schramautoparts answered ·

Also having this issue trying to fetch recent orders. I don't have anything additional to add other than an rlogid. Hopefully this can be resolved soon.


t6pithqauq%60%3F%3Ctofukqjtcpse*n%7Fv5q%28rbpv6770-175af6c71a1-0x114

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gorle_401 avatar image
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gorle_401 answered ·

Experiencing issue again.


Rlogid = t6pithqauq%60%3F%3Ctofukqjtcpse*%60nhl7%28rbpv6770-1759eb54310-0x117

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breaktraders answered ·

Further information - by comparing records on https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS to the available downloaded data, we were able to determine that any query returning an order with status "Partially Refunded" will cause the query to fail.


If you sort on that page by "Date paid" descending, then query each record, one-by-one (call with offset 0 & limit 1, offset 1 & limit 1, offset 2 & limit 1), you will see that you can match each record downloaded with a record in the website, in that order, and any record marked "Partially Refunded" will fail with an Internal Server Error.


Edit - I may be slightly incorrect about this, the correlation is strong but I was able to download a single "PARTIALLY_REFUNDED" record. However, it appears that every undownloadable record is "PARTIALLY_REFUNDED"

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vertika_developersupport answered ·

Hi @breaktraders,


Can you please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage this issue and you will not be charged if it it a bug.

Best Regards
eBay Developer Support

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breaktraders answered ·

I have come across some new information - it seems to be a particular order in the list that is causing the issue. This can be identified by manipulating OFFSET and LIMIT.


For example, I have identified the 3rd order in the listing as not working

OFFSET=0 and LIMIT=1 will succeed (loads 1st order)

OFFSET=1 and LIMIT=1 will succeed (loads 2nd order)

OFFSET=2 and LIMIT=1 will fail (fails to load 3rd order)

OFFSET=3 and LIMIT=1 will succeed (loads 4th order)


OFFSET=0 and LIMIT=3 will fail (1st, 2nd, 3rd)

OFFSET=1 and LIMIT=2 will fail (2nd, 3rd)

OFFSET=0 and LIMIT=2 will succeed (1st, 2nd)

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breaktraders avatar image
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breaktraders answered ·

Also getting this error. Any help would be appreciated


Request:

GET https://api.ebay.com/sell/fulfillment/v1/order HTTP/1.1
Host: api.ebay.com
Accept: application/json
Accept-Charset: utf-8
X-EBAY-C-MARKETPLACE-ID: EBAY_US
Authorization: Bearer [my token]


Response:

HTTP/1.1 500 Internal Server Error
Content-Length: 108
Cneonction: close
Date: Tue, 03 Nov 2020 15:45:52 GMT
RlogId: t6pithqauq%60%3F%3Ctofukqjtcpse*5q%7Eu6%28rbpv6770-1758ec93483-0x41baf
Set-Cookie: ebay=%5Esbf%3D%23%5E;Domain=.ebay.com;Path=/
X-EBAY-C-REQUEST-ID: ri=WdRBn4EL9uqe,rci=a51b10b1f7788aa8
X-EBAY-C-VERSION: 1.11.0
X-eBay-Client-TLS-Version: 771, 66.24.204.142
X-EBAY-ESB-UPSTREAM: slrordsvc.vip.ebay.com
Content-Type: application/json
Connection: keep-alive
Strict-Transport-Security: max-age=31536000

{"errors":[{"errorId":30500,"domain":"API_FULFILLMENT","category":"APPLICATION","message":"System error."}]}


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vertika_developersupport answered ·

HI @4esnovelty,

Can you please retry the call now and if you are still getting the same error please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage this issue and you will not be charged if it it a bug.

Best Regards,
eBay Developer Support

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