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machine7.vw avatar image
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machine7.vw asked ·

New ebay email addresses not being retrieved for all orders

Hi,

This morning our getorders routine started pulling in the new eBay email addresses and that is fine as I had read that this was changing, unfortunately though we are also now getting lots of orders coming in where neither the new style email address is being pulled in or the normal old-style address is being pulled in (even though it is available on the order details screen).

Is this a temporary glitch?

getordersordersemailapi-getorders
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eram_developersupport answered ·

Hi @machine7.vw, It might be temporary glitch. Could you please wait for 1-2 business days and retry. If issue still persists please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage the issue and you will not be charged if it is a bug.
Regards,
eBay Developers Support

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