I have created inventory and created list and offer when i try to publish the offer using sell API [publishoffer]. it gives me error that "return policy not found". when i try to create return policy using ACCOUNT API. and create return policy it gives me error..
{
"errors": []
}
its the complete error. i dont know how to create return policy. i have tried everything.
I am also facing the same issue my sandbox stores username is testuser_pimworks, payload is
{
"name": "minimal return policy, US marketplace",
"marketplaceId": "EBAY_US",
"refundMethod": "MONEY_BACK",
"returnsAccepted": true,
"returnShippingCostPayer": "SELLER",
"returnPeriod": {
"value": 30,
"unit": "DAY"
}
}
Content-Type: application/json and authorization token
Hi @wahkh4783, I was also not able to run the CreateReturnPolicy API call. we are checking with the team and we will update you.
Best Regards
eBay Developer Support
I hope there will be an update soon. 64 people are now following this question (presumably because they have the same problem). It's preventing us from publishing offers.
Hi Sanjiv, I am also facing the same issue my sandbox stores username is testuser_pimworks
@sanjiv_developersupport Thanks for responding. i am looking forward to you.
@sanjiv_developersupport Is there any workaround to create return policies? Can the old API being used or where in the sandbox can such a return policy being created? This bug is actually a blocker becaus I'm trying to create and publish an offer with the inventory API and an existing return policy is a precondition for that.
Please advice a workaround.
thx
Hi,
same issue for me. My sandbox username is TESTUSER_SELLER_VMV.
Hi,
I meet same issues too, my sandbox username: testuser_phamanh195
Hi, is there any update or workaround for this? my sandox user is: testuser_lcattaneo91
Same issue.
Hi! I have same issue, my sandbox username: testuser_alexbarabanov
I am having the same issue trying to create a returns policy using the CreateReturnPolicy api. This is a major blocker for my work as my company is desperate to integrate.
Hi @sanjiv_developersupport or anyone else from dev support,
When will this be fixed or will there be a workaround? I've tested this on the production environment and succeeded without any problems, but in the sandbox environment I received a 400 response with an empty errors array. If this won't get fixed, I'm afraid that I'm forced to test further on the production environment as I do get expected behavior there. I really hope that I can test further in sandbox in a short period of time.
Hi @wahkh4783,
This issue is resolved now. Can you please try to create return policy in sandbox now and confirm?
Best Regards
eBay Developer Support
Hi @vertika_developersupport @arlank_22
I am still experiencing the same issue, can you help me with how you resolved this issue?
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