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wanaryd avatar image
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wanaryd asked ·

Buyer Email from GetOrders call no longer returning buyer email but replaced with members.ebay.com email address

In the GetOrders trading API we have been adding customers to our order entry system and updating them on order status (which sometimes happens over the course of a month for some manufactured parts) and we could accurately retrieve this from OrderArray.Order.TransactionArray.Transaction.Buyer.Email However now instead of the Buyer Email returned we get this: 12121212121212121212@members.ebay.com where the 1212 part is different generated values. This is potentially very disruptive to our business. It only started happening a few days ago. Please advise.
trading-api
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Thanks for providing the information GarageBand PC

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lubefinder answered ·

I think my VAT invoices (pdf attachments) are being stripped from my emails sent to these addresses.

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celiamed_19 answered ·

I've also spotted this UPSers

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garranso1 answered ·

I too had spotted this change. I'm still in the development process, and having a contactable email address is a key requirement of our use case. The "intermediated" email address is still contactable. In my test yesterday (and I had to purchase a bag of balloons to prove it) - I was able to send an email to the provided email address - and it did eventually appear in destination inbox. It did take 15 minutes however. I'm not sure if this is a normal wait period, it does seem a little excessive. It would be useful to understand what this delay is.

Instead of relying on the email address for communication, we're also going to make use of the telephone number which (at time of writing) is not obfuscated.


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tyme_traveller answered ·

If a seller doesn't receive the customer's email address, how can they send the customer a prepaid return shipping label? This is now a problem for many ebay sellers. Please advise and also share any guides for a workaround if you have them. Many thanks.

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eram_developersupport answered ·
Hi @wanaryd, This is working as expected, the user who is in the email intermediation POC ramp are expected to receive only intermediated email and not personal email. Communication between members is a key part of the eBay buying and selling experience, and we want to keep it as open as possible. But it's important that our members feel safe, and aren't getting unwanted emails or offers from other members. To ensure that buyers and sellers adhere to eBay’s policies and protect their privacy, emails will be intermediated by eBay starting August 2020. Email intermediation is pretty much the standard in most marketplaces and this is not a new paradigm. It offers privacy protection and a safe marketplace to our buyers and sellers Regards, eBay Developers Program
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