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InactiveAutoUser asked ·

[Bug] Trading API when ShippingtType:FreightFlat, International ShipToLocations are ignored

When you try to add ShipToLocations at the item level or ShipToLocation inside the internationshippingserviceoption tag, Ebay Trading API ignores both tags for ShippingType: FreightFlat, it gives you successful response but it never adds the ShipToLocations.

 

However, this works on the Ebay web listing manager interface, but fails for any type of call like AddItem, ReviseItem, etc using Trading XML API. 

Is this something that will be fixed in the upcoming releases?

In this example if you try to revise, relist or add an Item, it just fails silently . Is there a way to solve this problem?

<Item>

        <ShipToLocations>Americas</ShipToLocations>

        <ShipToLocations>Europe</ShipToLocations>

        <ShipToLocations>Asia</ShipToLocations>

        <ShipToLocations>AU</ShipToLocations>

        <PaymentMethods>PayPal</PaymentMethods>

        <AutoPay>false</AutoPay>

        <BestOfferDetails>

            <BestOfferEnabled>true</BestOfferEnabled>

        </BestOfferDetails>

        <BuyerGuaranteePrice>20000</BuyerGuaranteePrice>

        <BuyerProtection>ItemIneligible</BuyerProtection>

        <BuyItNowPrice>0</BuyItNowPrice>

        <ConditionDescription>Used, Good Condition</ConditionDescription>

        <ConditionID>3000</ConditionID>

        <Country>US</Country>

        <Currency>USD</Currency>

        <Description>Description</Description>

    <GetItFast>false</GetItFast>

    <GiftIcon>0</GiftIcon>

    <HideFromSearch>false</HideFromSearch>

    <HitCounter>BasicStyle</HitCounter>

   # this is used only for Relist or revise <ItemID>xxxxxxxxx</ItemID>

    <ListingDesigner>

        <LayoutID>10000</LayoutID>

        <ThemeID>10</ThemeID>

    </ListingDesigner>

    <ListingDuration>GTC</ListingDuration>

    <ListingType>FixedPriceItem</ListingType>

    <Location>Houston,Texas</Location>

    <LocationDefaulted>true</LocationDefaulted>

    <PayPalEmailAddress>email@email.com</PayPalEmailAddress>

    <PostalCode>xxxxx</PostalCode>

    <PostCheckoutExperienceEnabled>false</PostCheckoutExperienceEnabled>

    <PrimaryCategory>

        <CategoryID>26261</CategoryID>

    </PrimaryCategory>

    <PrivateListing>false</PrivateListing>

    <ProxyItem>false</ProxyItem>

    <Quantity>1</Quantity>

    <ReservePrice>0</ReservePrice>

    <ReturnPolicy>

        <ReturnsAccepted>No Returns Accepted</ReturnsAccepted>

        <ReturnsAcceptedOption>ReturnsNotAccepted</ReturnsAcceptedOption>

    </ReturnPolicy>

    <ShippingDetails>

        <ApplyShippingDiscount>false</ApplyShippingDiscount>

        <InternationalShippingDiscountProfileID>0</InternationalShippingDiscountProfileID>

        <InternationalShippingServiceOption>

            <ShippingService>FreightShippingInternational</ShippingService>

            <ShippingServicePriority>2</ShippingServicePriority>

        </InternationalShippingServiceOption>

        <SalesTax>

            <SalesTaxPercent>6.75</SalesTaxPercent>

            <SalesTaxState>TX</SalesTaxState>

            <ShippingIncludedInTax>0</ShippingIncludedInTax>

        </SalesTax>

        <SellerExcludeShipToLocationsPreference>false</SellerExcludeShipToLocationsPreference>

        <ShippingDiscountProfileID>0</ShippingDiscountProfileID>

        <ShippingServiceOptions>

            <ExpeditedService>false</ExpeditedService>

            <ShippingService>Freight</ShippingService>

            <ShippingServicePriority>1</ShippingServicePriority>

        </ShippingServiceOptions>

        <ShippingType>FreightFlat</ShippingType>

        <TaxTable>

            <TaxJurisdiction>

                <JurisdictionID>TX</JurisdictionID>

                <SalesTaxPercent>6.75</SalesTaxPercent>

                <ShippingIncludedInTax>0</ShippingIncludedInTax>

            </TaxJurisdiction>

        </TaxTable>

        <ThirdPartyCheckout>false</ThirdPartyCheckout>

    </ShippingDetails>

    <ShippingPackageDetails>

        <MeasurementUnit>English</MeasurementUnit>

        <ShippingPackage>PackageThickEnvelope</ShippingPackage>

        <WeightMajor>400</WeightMajor>

        <WeightMinor>0</WeightMinor>

    </ShippingPackageDetails>

    <Site>US</Site>

    <StartPrice>800</StartPrice>

    <Title>Some heavy product</Title>

</Item>

 

ebay-trading-apishipping-detailsshiptolocations
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austinbizmart answered ·
Dear @shrut_h, Is there any ETA about this Bug? We're entering April and I haven't found any answers about if this feature will be fixed soon. Please let me know Thanks
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shulmani_developer.support answered ·

Hi,

 

The issue will be rolled out sometime early Jan. Buying support hours is not going to help as the issue has already been reported .

 

I will update you once the fix for the issue is in production .

We appreciate your patience.

 

Cheers!!!!

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Dear @shrut_h, I'd like to know what is the status of this issue. We're planning on using this feature, It looks like all my posts have been unlinked from my account. Anyway, is this feature available now? Thanks
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InactiveAutoUser answered ·

Dear Support,

 

We're writing again to follow up on this bug.

We'd really appreciate if this is fixed before the end of the year, we're relying on this feature to use the Trading API properly with international shipments. 

 

Could you give us an ETA, we really need to know for our next year's plan

 

Thankst

 

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shulmani_developer.support answered ·

Hi,

 

We have informed this to the concerned team and they are working on it to fix it. This does take some time.

There is no need to buy support hours. I will inform you once the issue has been fixed and this feature is available in Production.

 

We appreciate your patience.

 

Cheers!!!

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InactiveAutoUser answered ·

Dear Ebay Support,

 

We're waiting on your update to know the progress of this bug.

Could you tell us what's the best way to contact support to get updated on the status of this item, it's been over 2 months since this bug was filed and still no update.

 

This is a really critical feature for our business, is there a way we can contact support by phone?

We'd like to discuss this with someone, maybe a supervisor, that can give us some advice on how to proceed with this bug.

Should we go ahead and buy hours for support? is this going to help us speed the process?

 

Thanks in advance

 

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InactiveAutoUser answered ·

Dear Ebay Support,

 

I'm wondering what's the status of this Bug.

Is it something that will be fixed in the near future, we still can't offer international Freight shipping due to this problem.

Please let us know what is the status of this or if we shouldn't rely on this feature at all.

 

Thanks

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InactiveAutoUser answered ·

Hi,

 

Thanks for following up, yes indeed the Scenario when the bug happens is when we try to use Freight as a Shipping Service.

There are many valid scenarios when this can happen, like shipping a heavy product overseas, please let us know if we can do anything else to help.

 

We're stuck on that part of our integration with Ebay API.

 

Thanks

 

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shulmani_developer.support answered ·

Hi,

 

After closing looking at the issue, this looks to be more related to not being able to add the International Shipping Service as"FreightShippingInternational", hence all the international ShipTo locations are getting dropped. We are looking into this.

 

For the other shipping services, it works fine.  Here is a sample request:


<?xml version="1.0" encoding="utf-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Header>


<RequesterCredentials soapenv:mustUnderstand="0" xmlns="urn:ebay:apis:eBLBaseComponents">
........
</RequesterCredentials>


</soapenv:Header>
<soapenv:Body>
<AddFixedPriceItemRequest xmlns="urn:ebay:apis:eBLBaseComponents">
<Version>841</Version>
<Item>
<ConditionID>1000</ConditionID>
<Country>US</Country>
<Currency>USD</Currency>
<Description>Leica M9 body only</Description>
<GiftIcon>0</GiftIcon>
<ListingDuration>Days_10</ListingDuration>
<Location>95035</Location>
<PaymentMethods>PayPal</PaymentMethods>
<PayPalEmailAddress>mskuseller2@qa.ds9.cc</PayPalEmailAddress>
<PrimaryCategory>
<CategoryID>31388</CategoryID>
</PrimaryCategory>
<PrivateListing>false</PrivateListing>
<ProductListingDetails>
<ProductID>121557:2:17868:3749121147:264534877:2361287f2893902e4bd5fe9bfa72f7b8:1:1:1:1415968857</ProductID>
<IncludeStockPhotoURL>true</IncludeStockPhotoURL>
<IncludePrefilledItemInformation>true</IncludePrefilledItemInformation>
<UseStockPhotoURLAsGallery>true</UseStockPhotoURLAsGallery>
<StockPhotoURL>http://i.ebayimg.com/00/$(KGrHqN,!jEE6fh-hCNNBOqBrD7Sw!~~_7.JPG?set_id=89040003C1</StockPhotoURL>
<ProductReferenceID>50021477</ProductReferenceID>
<UPC>799429107048</UPC>
<BrandMPN>
<Brand>Leica</Brand>
<MPN>M9 Black</MPN>
</BrandMPN>
</ProductListingDetails>
<Quantity>4</Quantity>
<ReservePrice>0.0</ReservePrice>
<ShippingDetails>
<ApplyShippingDiscount>false</ApplyShippingDiscount>
<CalculatedShippingRate>
<WeightMajor measurementSystem="English" unit="lbs">0</WeightMajor>
<WeightMinor measurementSystem="English" unit="oz">0</WeightMinor>
</CalculatedShippingRate>
<InsuranceFee>0.0</InsuranceFee>
<InsuranceOption>NotOffered</InsuranceOption>
<ShippingServiceOptions>
<ShippingService>Other</ShippingService>
<ShippingServiceCost>0.0</ShippingServiceCost>
<ShippingServiceAdditionalCost>0.0</ShippingServiceAdditionalCost>
<ShippingServicePriority>1</ShippingServicePriority>
<ExpeditedService>false</ExpeditedService>
<ShippingTimeMin>1</ShippingTimeMin>
<ShippingTimeMax>10</ShippingTimeMax>
<FreeShipping>true</FreeShipping>
</ShippingServiceOptions>
<InternationalShippingServiceOption>
<ShippingService>USPSFirstClassMailInternational</ShippingService>
<ShippingServiceCost>8.0</ShippingServiceCost>
<ShippingServiceAdditionalCost>4.0</ShippingServiceAdditionalCost>
<ShippingServicePriority>1</ShippingServicePriority>
<ShipToLocation>Americas</ShipToLocation>
<ShipToLocation>Europe</ShipToLocation>
<ShipToLocation>Asia</ShipToLocation>
<ShipToLocation>GB</ShipToLocation>
<ShipToLocation>AU</ShipToLocation>
</InternationalShippingServiceOption>
<ShippingType>Flat</ShippingType>
<ThirdPartyCheckout>false</ThirdPartyCheckout>
<TaxTable>
<TaxJurisdiction>
<JurisdictionID>AL</JurisdictionID>
<SalesTaxPercent>6.0</SalesTaxPercent>
<ShippingIncludedInTax>true</ShippingIncludedInTax>
</TaxJurisdiction>
<TaxJurisdiction>
<JurisdictionID>CA</JurisdictionID>
<SalesTaxPercent>7.0</SalesTaxPercent>
<ShippingIncludedInTax>true</ShippingIncludedInTax>
</TaxJurisdiction>
<TaxJurisdiction>
<JurisdictionID>TX</JurisdictionID>
<SalesTaxPercent>5.0</SalesTaxPercent>
<ShippingIncludedInTax>true</ShippingIncludedInTax>
</TaxJurisdiction>
</TaxTable>
<InsuranceDetails>
<InsuranceOption>NotOffered</InsuranceOption>
</InsuranceDetails>
<InternationalInsuranceDetails>
<InsuranceOption>NotOffered</InsuranceOption>
</InternationalInsuranceDetails>
<ShippingDiscountProfileID>0</ShippingDiscountProfileID>
<InternationalShippingDiscountProfileID>0</InternationalShippingDiscountProfileID>
<SellerExcludeShipToLocationsPreference>false</SellerExcludeShipToLocationsPreference>
</ShippingDetails>
<ShipToLocations>Americas</ShipToLocations>
<ShipToLocations>Europe</ShipToLocations>
<ShipToLocations>Asia</ShipToLocations>
<ShipToLocations>AU</ShipToLocations>
<Site>US</Site>
<StartPrice>9.75</StartPrice>
<Storefront>
<StoreCategoryID>1</StoreCategoryID>
<StoreCategory2ID>0</StoreCategory2ID>
<StoreURL>http://www.ebaystores.qa.ebay.com/id=37001723</StoreURL>
</Storefront>
<Title>Test Item - please do not bid or buy</Title>
<PictureDetails>
<GalleryType>Gallery</GalleryType>
<GalleryURL>http://i.ebayimg.com/00/$(KGrHqN,!jEE6fh-hCNNBOqBrD7Sw!~~_7.JPG?set_id=89040003C1</GalleryURL>
<PhotoDisplay>None</PhotoDisplay>
</PictureDetails>
<DispatchTimeMax>2</DispatchTimeMax>
<ItemSpecifics>
<NameValueList>
<Name>Brand</Name>
<Value>Leica</Value>
</NameValueList>
<NameValueList>
<Name>Model</Name>
<Value>M9</Value>
</NameValueList>
<NameValueList>
<Name>MPN</Name>
<Value>M9 Black</Value>
</NameValueList>
<NameValueList>
<Name>Type</Name>
<Value>Rangefinder</Value>
</NameValueList>
<NameValueList>
<Name>Megapixels</Name>
<Value>18.0 MP</Value>
</NameValueList>
<NameValueList>
<Name>Screen Size</Name>
<Value>2.5"</Value>
</NameValueList>
<NameValueList>
<Name>MEPID</Name>
<Value>169843238</Value>
</NameValueList>
</ItemSpecifics>
<BuyerRequirementDetails>
<LinkedPayPalAccount>true</LinkedPayPalAccount>
<MaximumUnpaidItemStrikesInfo>
<Count>2</Count>
<Period>Days_30</Period>
</MaximumUnpaidItemStrikesInfo>
</BuyerRequirementDetails>
<ReturnPolicy>
<ReturnsAcceptedOption>ReturnsAccepted</ReturnsAcceptedOption>
<ReturnsWithinOption>Days_14</ReturnsWithinOption>
<RefundOption>MoneyBack</RefundOption>
<ShippingCostPaidByOption>Seller</ShippingCostPaidByOption>
<Description>Returning</Description>
</ReturnPolicy>
<ShippingPackageDetails>
<PackageDepth measurementSystem="English" unit="inches">6</PackageDepth>
<PackageLength measurementSystem="English" unit="inches">12</PackageLength>
<PackageWidth measurementSystem="English" unit="inches">8</PackageWidth>
<ShippingIrregular>false</ShippingIrregular>
<ShippingPackage>PackageThickEnvelope</ShippingPackage>
<WeightMajor measurementSystem="English" unit="lbs">0</WeightMajor>
<WeightMinor measurementSystem="English" unit="oz">0</WeightMinor>
</ShippingPackageDetails>
</Item>
</AddFixedPriceItemRequest>
</soapenv:Body>
</soapenv:Envelope>

 

Cheers!!!!

 

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shulmani_developer.support answered ·

Hi ,

 

Yes, this is a bug and I have filed one.  We do not have any workaround's at the moment.

 

The issue reported in "http://go.developer.ebay.com/developers/ebay/forums/ebay-apis-selling/re... is related to same issue.

 

Once we have some updates on the fixes, we will let you know.

 

 

Cheers!!!

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InactiveAutoUser answered ·

Could we say that this is a bug?

As I mentioned before it's happening on both sandbox and production mode.

 

Is there a workaround, right now we have to manually go to the ebay site and add international shipping which is not very scalable.

Is there any other way?

 

Thanks

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