When running the API to grab all of the clients current products on their eBay store we're only getting 3,500 products when they have around 5,000. I understand the API limit is 5,000 but we're not even getting that per day. Is there anything eBay side that could be the issue?
Whenever you hit call limit, you'll get error message. And if you get any error message regarding API call limit, or want to get increased call limit, please let us know. Best Regards, eBay Developer Support
Thanks for the reply, but you see that's part of the problem. We're not getting an API call limit error and we're clearly not seeing all the products and checking the API call limit by default which is 5000 we should be seeing at least 5000 products but we're not we're only seeing 3078 There nothing else to suggest anything else is wrong. (error messages etc)
It's not really clear from the way you are wording this. Are you trying to fetch a list of 5000 items, or are you trying to make 5000 API calls? The 5000 limit is on how many calls you can make. Each request can get up to 100 items, depending on the call. So you could retrieve 5000 items with 50 calls. Any sort of filters you apply could prevent some items from being retrieved. You need to post a sample request if you want it debugged.