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daviga53 avatar image
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daviga53 asked

What is a possible reason for not getting a response from developer support?

We can't figure this matter. We are active EPN partners. We generate revenue for eBay. We use our approved compatible app. The limit on our calls was suddenly reduced back to 5,000 with no cause. We did not receive any communication on this. We tried various time to contact the developer team, but we never got any reply. Even here on the board if we post, we get ignored. What can cause an organization to behave in this manner? Anyone had a similar experience? what are our options? We invested much time and work to become successful in bringing eBay a lot of business, as opposed to many of the outdated, non-working, eBay approved apps that show in the "solutions" directory, most of them are dead links or apps that stopped working over 10 years ago.
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worldwidephilatelicsandcollectibles avatar image
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worldwidephilatelicsandcollectibles answered
To get developer support's attention, you have to pay $75 for an hour of Premium Support and open a ticket. Good luck getting a timely, relevant answer by someone that's competent. They do a decent job of crediting your hour if it's their screwup but you won't get your money back.
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esagu avatar image
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esagu answered
I am facing similar issues: https://forums.developer.ebay.com/questions/35890/compatible-application-check-is-repeatedly-postpon.html They have reorganized their support this year (according to the banner in the developers area) after that this support is completely dysfunctional.
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