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API endpoint errors and no way to report it

https://bulksell.ebay.co.uk/ws/eBayISAPI.dll?FileExchangeUpload is not responding correctly, and hasn't been for days. (Years if you count the disparity between it's level of service and the public-facing website upload facility of File Exchange). How do we report critical aspects of eBay's service encountering issues? Doing it via the dev forum is like a customer feedback to say they have an item delivery issue - it is a totally inappropriate medium, but due to the nature and layout of the dev support, there seems to be nothing better. Why not just put a 'report critical issue' link somewhere on the developers area? Currently https://bulksell.ebay.co.uk/ws/eBayISAPI.dll?FileExchangeUpload is allowing no more than 2-5kb files before connections get reset, and no more than about 1500 rows to be processed. Normally https://bulksell.ebay.co.uk/ws/eBayISAPI.dll?FileExchangeUpload allows (from 15 years experience) uploads of upto 3-5Mb and upto 20000 rows. This is variable depending on demand. File Exchange allows direct upload from eBay's website of upto 14.9Mb and 250000 rows. Please: (a) fix the endpoint (b) tell us how to report critical infrastucture issues better Note: I have tried to contact both Concierge and the FileExchange department directly, who point us here. This seems very much like a 'not our problem' solution, but major issues like automated bulk listing endpoints failing will have immediate, catastrauphic and far-reaching implications. Is it really something you want a dev support agent to find out about during a quiet moment, after they have finished up other work?
api-problemapi callsupportreportfailurerate limitendpointdata feeds
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