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GetOrders Trading API keeps returning 10007

We are consistently getting this response when using the GetOrders Trading API. It has been going on for a long time and we have retried many times. Please help. <?xml version="1.0" encoding="UTF-8"?> <GetOrdersResponse xmlns="urn:ebay:apis:eBLBaseComponents"> <Timestamp>2020-03-19T00:42:53.565Z</Timestamp> <Ack>Failure</Ack> <Errors> <ShortMessage>Sorry, something went wrong. Please wait a moment and try again.</ShortMessage> <LongMessage>Sorry, something went wrong. Please wait a moment and try again.</LongMessage> <ErrorCode>10007</ErrorCode> <SeverityCode>Error</SeverityCode> <ErrorParameters ParamID="0"> <Value>Web Service framework internal error.</Value> </ErrorParameters> <ErrorClassification>RequestError</ErrorClassification> </Errors> <Version>1145</Version> <Build>E1145_INTL_APIXO_19156067_R1</Build> </GetOrdersResponse> This is an example of a request which we made: <?xml version="1.0" encoding="utf-8"?> <GetOrdersRequest xmlns="urn:ebay:apis:eBLBaseComponents"> <RequesterCredentials> <eBayAuthToken>xxx</eBayAuthToken> </RequesterCredentials> <ErrorLanguage>en_US</ErrorLanguage> <WarningLevel>High</WarningLevel> <CreateTimeFrom>2020-03-18T23:58:39.000Z</CreateTimeFrom> <CreateTimeTo>2020-03-18T23:59:39.000Z</CreateTimeTo> <OrderRole>Seller</OrderRole> </GetOrdersRequest>
10007internal error
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sanjeev_developersupport answered ·
Hi @iot.hub, I'm unable to reproduce the issue, could you please retry and let me know if you still facing the issue. Best Regards
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