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arambecker avatar image
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arambecker asked ·

500 Error on Marketing and Recommendation API Calls

On multiple occasions now I have been getting a **500 Error** during calls to the marketing API. More specifically `Error 5009:` `There was a problem with an eBay internal system or process.` `Contact eBay developer support for assistance`. There is no specific API call associated to it, although it only happened on calls that specify a **list of Listings** (bulkCreateAdsByListingId, bulkUpdateAdsByListingId, ...). The same thing happens on during calls to the Recommendation API. It always seems to be **single Listings** that cause the problem, I can retry the same call many times without any result. But when I remove one article (weirdly the first one seems to work every time) the request passes through. My initial thought was, it is when I pass in a Listing that was ended, but the call even fails when passing Articles from **Marketing getAds** straight into the **Recommendation** API. This is extremely annoying as it pretty much breaks any application flow without any information about why the request failed.
internal server errormarketing api500500 server errorerror 5009recommadations api
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gomo-9149 avatar image
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gomo-9149 answered ·

Try adding the Content-Type in the header section of the API call depending on the body. Value could be either application/json or application/x-www-form-urlencoded.

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sanjeev_developersupport answered ·
Hi @arambecker, Thanks for reaching out and reporting the issue. Can you please provide us with the rLOGID or please submit a technical support request here - https://developer.ebay.com/my/support/tickets as more details of your developer account are required to triage the issue. Best Regards, eBay Developer Support
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