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cinemadiso asked

OrderReport doesn't show details of combined orders?

I use eBay **Bulk Data Exchange** to retrieve new order details. When I get the report file using **OrderReport** I get empty TransactionArray for customers who bought multiple items. So I get the name, address, phone number etc. but not what was ordered. If only one item has been bought then all information is available. Have there been any changes recently and what can I do to remedy the issue.
api
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ankit_developersupport answered
HI @cinemadiso, Could you please confirm for which username you are retrieving order details because sometimes if username is not in correct format then also it shows the same error.For reference please go through the given doc. https://www.ebay.com/help/policies/identity-policies/username-policy?id=4235 Regards, eBay Developers Support
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cinemadiso avatar image
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cinemadiso answered
Hi there, I use token to retrieve the data and until recently it was working fine.
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ankit_developersupport answered
Hi @cinemadiso, Please file our technical support request as we require some of the confidential details from your side to triage the issue. So,further our team will review it. Regards, eBay Developers Support
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