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brper_2069 asked

getOrders doesnt return orders

I have an item that the buyer has not completed the checkout. If I call the Rest API getOrders it doesn't return any records. But seems to work with the Trading API. What can I do? user dev: channel-dev@productsup.com user test seller: testuser_pup_test_1 user test buyer: testuser_gbp
order apiempty response
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eram_developersupport answered
Hi @brper_2069, When we check we found your eBay and Paypal sandbox account is not linked , this might the reason for not returning the order. To link your account you have to file a Support Ticket. REF: [ https://developer.ebay.com/contact-us#help-with-the-ebay-sandbox][1] Best Regards, eBay Developer Support [1]: https://developer.ebay.com/contact-us#help-with-the-ebay-sandbox
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brper_2069 answered
Hi @eram_developersupport I've opened a ticket last week and still haven't got to work the orders rest integration (SOAP is working perfectly)
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eram_developersupport answered
HI @brper_2069, Could you please provide me the Reference ID so that I can check at our end? Best Regards, eBay Developer Support
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brper_2069 answered
Hi @eram_developersupport I didn't receive any reference id for this. I even tried again to check for it, but I just receive a message saying that the form was submitted
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eram_developersupport answered
Hi @brper_2069, Whenever you file a ticket you just got one incident no. of that ticket or if possible could you please provide me the title of that incident so that I can find your issue? Thanks.
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brper_2069 answered
Hi @eram_developersupport I understand that, but the link you sent me in the begging is just a simple form as you can see in the picture I've attatched ![alt text][1] [1]: /storage/temp/2519-2020-02-17-110946.jpg there's no space for a title or something

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eram_developersupport answered
Hi @brper_2069, Could you please provide me PayPal sandbox email so that I linked it on your behalf? Best Regards, eBay Developer Support
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brper_2069 answered
Hi @eram_developersupport Yes, of course. its: sb-o5m1f913597@personal.example.com
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eram_developersupport answered
Hi @brper_2069, We apologize for the inconvenience, as the self-service eBay/PayPal sandbox linking does not work at this time. We have successfully linked your sandbox account. Thank you for your patience. Regards, eBay Developers Program
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brper_2069 answered
Hi @eram_developersupport Sorry for continuing with this, but shouldn't the paypal account be linked with the ebay user sandbox account that would buy the product? linking the testuser_pup_test_1 (seller) with the paypal is not working, as I just tried here :( I'm using the testuser_gbp (customer) to buy things (using a paypal sandbox sb-o5m1f913597@personal.example.com) from the testuser_pup_test_1 (seller)
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