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claires_stores asked ·

Why is discount not reflected on orders page?

Hello First time posting on here. We'd like to run promotions on our eBay, so i set up a Sale + Markdown promo on one products and placed a test order. The products original price is £7 and the offer is save 10%. The problem comes when checking the order on the order page. It's not showing the products original price or any discount. We use a third party intergration system and the discount is not fed through the API to them either. This would cause problems within our financial systems. This product is recognised on our system as costing £7 but would come through as £6.30 through the API and no discount would be recorded. Is this normal or am I doing something wrong? I'd really appreciate any help Regards Chanelle ![alt text][1] [1]: /storage/temp/2447-ebay-discount.png
#api#apisupport #discount
ebay-discount.png (32.2 KiB)
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ankit_developersupport answered ·
Hi @claires_stores, Sorry for the trouble caused to you. Could you please provide us with the following details: 1. Sample Request. 2. Please confirm you are in the sandbox or production environment 3. Did this work previously or are you trying to make this API call for the first time? Best Regards, eBay Developer Support
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lazc_41 answered ·
Hello @ankit_developersupport, We are experiencing the same issue. Trading API exposed some fields but they are null or empty. It only shows the total price after discounts. OrderArray.Order.AmountSaved = 0 OrderArray.Order.TransactionArray.Transaction.SellerDiscounts = null I assume this fields should show discounts applied to this order transaction. Thanks,
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claires_stores answered ·
@ankit_developersupport Any update on this please?
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claires_stores answered ·
Hi @ankit_developersupport Any ideas? Thanks Chanelle
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claires_stores answered ·
Hey @ankit_developersupport Thank you so much for your reply. Please find attached the Sample request. This is in a production environment. These API calls are made daily to import our orders. However they have never successfully included the discounts. Thank you Chanelle[link text][1] [1]: /storage/temp/ 2463-ebay-sample-request.txt

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