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Question by carlkoba · Dec 03 at 11:10 AM · handlebytimeshippingpackageinfo

Missing ShippingPackageInfo.HandleByTime in ShippingServiceSelected

I want to get the data of ship by date. But the fields of HandleByTime and ShippingPackageInfo were not returned after I made calls such as GetSellerTransactions and GetItemTransactions. The docs says ShippingPackageInfo "This container is no longer applicable", but not mention HandleByTime. Can you tell me if HandleByTime is not available?

If unavailable, can you tell me where I can get similar data from API? Thank you.

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Answer by sanjeev_developersupport · Dec 04 at 05:36 AM

Hi @carlkoba,

Please go through GetOrder call and let us know if it helps you. BTW we are checking GetSellerTransactions for the same.

https://developer.ebay.com/DevZone/XML/docs/Reference/eBay/GetOrders.html

Best Regards

eBay developer Support

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Answer by carlkoba · Dec 04 at 05:32 PM

Hello @sanjeev_developersupport,

Thanks for your quick reply. I have tried GetOrders call, but same as GetSellerTransactions and GetItemTransactions. There are only ShippingServiceSelected.ShippingService and ShippingServiceSelected.ShippingServiceCost in the return data.

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Answer by sanjeev_developersupport · 3 days ago

Hi @carlkoba,

In order to triage this issue further, we will need more information and this is best done through a support ticket my recommendation is to file a support ticket with the XML request body so that we can look into this more closely but before that please go through the doc.

https://developer.ebay.com/Devzone/XML/docs/Reference/eBay/GetOrders.html#Response.OrderArray.Order.ShippingServiceSelected.ShippingPackageInfo.HandleByTime

Best Regards

eBay Developer Support

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