question

poundmonkey avatar image
0 Likes"
poundmonkey asked ·

EBay Shipped Time is Null Even though the order has Dispatched

We are getting shipped time as null for bundle orders(orders with quantity purchased more than 1 ) even though we had shipped them a way long ago. We are using EBay Orders API. This is happening from the change of UI in awaiting dispatch. Have a look at this @sanjeev_developersupport @sagar_developersupport
trading apiordersebay apishippingdetailsawaiting-shipment
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

johaho36 avatar image
0 Likes"
johaho36 answered ·
Hi eBay Developer Support, I filed a ticket (200124-000001) in January for this issue and it was closed without a solution. 200624-000009 is the follow up. Both tickets' severity were classified as "low". I can only encourage you graciously to address the issue. The error has serious implications for our billing software, as under certain circumstances invoices are simply not created and overlooked. By the way, ShippedTime is delivered in any case via the eBay CSV export. Another workaround is to mark the order items individually as shipped: Then, according to our customers, the ShippingTime will be delivered. Unfortunately, neither helps in our situation. Kind regards, Johannes P.S: I received around a dozend emails with the eBay Closed Incident Survey. Unfortunately the Link did not work.
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

anisha_developersupport avatar image
0 Likes"
anisha_developersupport answered ·
Hi @threerb, In order to better assist you can you please file a support ticket, https://developer.ebay.com/my/support/tickets. We will need more data from you, some of which may be private information and we do not want to expose it on public forums. Best Regards, eBay Developer Support
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

threerb avatar image
0 Likes"
threerb answered ·
I am also having this issue and can provide details for triage.
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

poundmonkey avatar image
0 Likes"
poundmonkey answered ·
Do we get our Money back if the buig is from your end? If so how? @sanjeev_developersupport @eram_developersupport
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

sanjeev_developersupport avatar image
0 Likes"
sanjeev_developersupport answered ·
Hi @poundmonkey, Unfortunately, we will need much more information to help triage. And in order to triage this issue further, we need to gather private data. This is best done through a support ticket, not the forums. Best Regards eBay Developer Support
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

poundmonkey avatar image
0 Likes"
poundmonkey answered ·
Is there any way to fix this other than paying $75? @eram_developersupport
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

eram_developersupport avatar image
0 Likes"
eram_developersupport answered ·
Hi @poundmonkey , No, it is not possible to file a ticket from our end. $75 per hour,this cost is only one time chargeable you don't need to pay per hour after that you can file a ticket whenever you are reporting any bug. Best Regards eBay Developer Support
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

poundmonkey avatar image
0 Likes"
poundmonkey answered ·
$75 per hour that's too high. Is it possible for you to file a ticket from your end? @eram_developersupport
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

eram_developersupport avatar image
0 Likes"
eram_developersupport answered ·
Hi @poundmonkey, You have to pay one time after that it's free for further any bug. Link to file a Ticket: https://developer.ebay.com/my/support/ticets Best Regards eBay Developer Support
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

poundmonkey avatar image
0 Likes"
poundmonkey answered ·
Please share us a link to file a ticket @eram_developersupport
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.