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poundmonkey asked ·

EBay Shipped Time is Null Even though the order has Dispatched

We are getting shipped time as null for bundle orders(orders with quantity purchased more than 1 ) even though we had shipped them a way long ago. We are using EBay Orders API. This is happening from the change of UI in awaiting dispatch. Have a look at this @sanjeev_developersupport @sagar_developersupport
trading apiordersebay apishippingdetailsawaiting-shipment
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eram_developersupport answered ·
Hi @poundmonkey, Can you please provide the following information : 1. a seller UserID for the orders of interest 2. sample OrderIDs or OrderLineItemIDs for which the problem (Shipped_Time value as null) is seen This will help us investigate the issue and determine a resolution. Best Regards eBay Developer Support
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poundmonkey answered ·
1.Seller UserID: poundmonkey 2.order numbers: 02-03952-41585 , 02-03960-76641 , 03-03960-92994 , 24-03969-84100 @eram_developersupport @sanjeev_developersupport @sagar_developersupport
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eram_developersupport answered ·
Hi @poundmonkey, Thank you for your response. Please file a ticket with us and we do not charge of a bug on eBay’s end. Best Regards eBay Developer Support
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poundmonkey answered ·
But we are unable to file a ticket its asking us to purchase hours in order for support, on the other hand its for app compatible check process. @eram_developersupport
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poundmonkey answered ·
Please share us a link to file a ticket @eram_developersupport
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eram_developersupport answered ·
Hi @poundmonkey, You have to pay one time after that it's free for further any bug. Link to file a Ticket: https://developer.ebay.com/my/support/ticets Best Regards eBay Developer Support
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poundmonkey answered ·
$75 per hour that's too high. Is it possible for you to file a ticket from your end? @eram_developersupport
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eram_developersupport answered ·
Hi @poundmonkey , No, it is not possible to file a ticket from our end. $75 per hour,this cost is only one time chargeable you don't need to pay per hour after that you can file a ticket whenever you are reporting any bug. Best Regards eBay Developer Support
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poundmonkey answered ·
Is there any way to fix this other than paying $75? @eram_developersupport
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sanjeev_developersupport answered ·
Hi @poundmonkey, Unfortunately, we will need much more information to help triage. And in order to triage this issue further, we need to gather private data. This is best done through a support ticket, not the forums. Best Regards eBay Developer Support
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