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zero1inc avatar image
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zero1inc asked

Not all orders are returned

Hello, I've been having this issue on and off for a few months. Chalked it up to a few bugs in my code but after running the calls in SOAP I run into the same issue. I will make the getOrders call and 2 or 3 completed orders will be missing from the call. The items are bought and paid for and have no pending status on either eBay or Paypal but they are not supplied. I tried running the call a few additional times and I am still missing the same orders from the call. Would anyone know why this would be happening? This happens at least once a month.
trading apigetorders
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sanjeev_developersupport answered
Hi @zero1inc, We will need more details BTW if are using , this could cause to miss some results. You need to specify the and both fields as a good practice to get complete results. Here is a KB article on Best Practices using GetOrders API call: https://ebaydts.com/eBayKBDetails?KBid=5024 Please let us know if this helps you. Best regards eBay Developer Support.
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