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Error: Missing Information

Hi all, Setting up my ebay account with WooCommerce eBay plugin, I've had the developers of the plugin log in my site to make sure it's set up correctly but when I go to save everything I get an error which says that there is missing information in my eBay PayPal settings. I've had ebay customer service check that is they said nothing is missing, anybody else had this issue and if so how did you fix it please? Thanks
paypal-linking-issuewordpressmissing information
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